Customer Service Representative

Blitz Glass Trading Pty Ltd; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on building and-tr

Job summary

Blitz Glas is seeking a customer-focused Customer Service Representative to support trade customers and coordinate custom aluminium and made-to-order product orders. You'll liaise with Production, Inventory, Purchasing, and Dispatch to ensure accurate orders, timely delivery, and issue resolution.

The role emphasizes attention to detail, multi-tasking in a fast-paced environment, and strong communication with internal teams.

Qualifications

• Previous experience in a customer service, sales support, or order processing role.
• Experience within manufacturing, warehousing, or building products environments is highly regarded.
• Strong attention to detail and ability to manage multiple priorities.
• Confident communicator with customers and internal teams.
• Experience handling custom or made-to-order products is an advantage.
• Proficiency in Microsoft Office and experience with ERP or order management systems.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Secure full-time position within a national business.
• Supportive and collaborative team environment.
• Ongoing training and development opportunities.
• Employee discounts on building and trade products.

Responsibilities

• Serve as the first point of contact for trade customers, both in person and via phone/email.
• Accurately process sales orders, quotes, and invoices in line with company procedures.
• Provide customers with product availability, pricing information, and delivery timelines.
• Respond promptly to customer enquiries, follow up on quotes, and support customer requests.
• Assist with processing custom aluminium and made-to-order product orders.
• Verify order specifications and liaise with internal teams to confirm lead times.
• Track and manage customer orders through to completion, ensuring deadlines are met.
• Coordinate backorders and special product requests as required.
• Maintain accurate customer records, documentation, and order tracking within internal systems.
• Collaborate with dispatch and inventory teams to ensure smooth delivery and fulfilment.
• Deliver consistent, professional customer service in all interactions.

Skills

Customer service

Order processing

Sales support

ERP system

Microsoft Office

Tools

ERP system

Job description

Blitz Glas is a trusted supplier of quality glass, stainless steel, and aluminium products for pool fencing, balustrades, screening, and showers. Renowned for reliable service and strong customer relationships, Blitz is a go-to supplier for trades, builders, and homeowners across the region.

About the Role

We are looking for a professional and customer-focused Customer Service Representative to join our Blitz branch team. This role is responsible for delivering timely, accurate, and high-quality support to trade customers, while also assisting with the coordination of custom aluminium and made-to-order product orders

You will work closely with internal departments including Production, Inventory, Purchasing, and Dispatch to ensure smooth order processing, customer satisfaction, and effective resolution of any order-related issues. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment

Key Responsibilities

• Serve as the first point of contact for trade customers, both in person and via phone/email
• Accurately process sales orders, quotes, and invoices in line with company procedures
• Provide customers with product availability, pricing information, and delivery timelines
• Respond promptly to customer enquiries, follow up on quotes, and support customer requests
• Assist with processing custom aluminium and made-to-order product orders
• Verify order specifications and liaise with internal teams to confirm lead times
• Track and manage customer orders through to completion, ensuring deadlines are met
• Coordinate backorders and special product requests as required
• Maintain accurate customer records, documentation, and order tracking within internal systems
• Collaborate with dispatch and inventory teams to ensure smooth delivery and fulfilment
• Deliver consistent, professional customer service in all interactions

Skills and Experience

• Previous experience in a customer service, sales support, or order processing role
• Experience within manufacturing, warehousing, or building products environments is highly regarded
• Strong attention to detail and ability to manage multiple priorities
• Confident communicator with customers and internal teams
• Experience handling custom or made-to-order products is an advantage
• Proficiency in Microsoft Office and experience with ERP or order management systems
• Ability to work effectively in a fast-paced, customer-focused environment
• Secure full-time position within a national business
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Employee discounts on building and trade products