Customer Service Representative

Archer Daniels Midland Company; Newman; On-site; AUD 70,000 - 100,000; Full time

Job summary

Archer Daniels Midland Company is seeking a B2B Customer Service / Order Fulfillment Coordinator to manage end-to-end orders. You will work closely with Sales, Supply Chain, Production, Logistics, and Quality teams to ensure accurate, timely, and compliant fulfillment for B2B customers.

The role emphasizes cross-functional communication, ERP navigation, and proactive stakeholder updates to maintain service levels and product availability across the network.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• Experience in B2B customer service, order management, or supply chain coordination.
• Strong communication and customer relationship management skills.

Responsibilities

• Process B2B customer orders in Microsoft Dynamics 365.
• Coordinate with Production Planner on order production schedules.
• Coordinate with QA and Warehouse on order release and product availability.
• Arrange logistics for order delivery and customer pickup.
• Monitor deliveries and provide status updates to stakeholders.

Skills

B2B customer service

Order management

ERP systems

Microsoft Excel

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in Business/Logistics (preferred)

Tools

Dynamics 365

Microsoft 365

Job description

Job Description

Job Summary

The B2B Customer Service / Order Fulfillment Coordinator is responsible for managing end-to-end customer order fulfillment while ensuring excellent service to customer and through sales team. This role serves as the primary point of contact for B2B customers, coordinating closely with Sales, Supply Chain, Production, Logistics, and Quality teams to ensure accurate, timely, and compliant order fulfillment.

Your Responsibilities

• Accept and Process B2B customer orders in Microsoft Dynamics 365.
• Coordinate with the Production Planner on order production schedules and monitor production output in Microsoft Dynamics 365.
• Coordinate with QA and Warehouse teams regarding order release and product availability.
• Arrange logistics for order delivery and customer pick-up
• Monitor deliveries and shipments and provide timely status updates to stakeholders.
• Handle order discrepancies, delivery issues, returns, and customer complaints effectively.
• Maintain accurate and up-to-date records of orders, deliveries, and customer communications.
• Support billing, invoicing, and order reconciliation as required.
• Ensure compliance with company policies, service-level agreements, and regulatory requirements.

Your Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred)
• Experience in B2B customer service, order management, or supply chain coordination.
• Strong communication and customer relationship management skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in Microsoft 365 (Excel, Outlook, Teams) and ERP systems.
• Ability to work cross-functionally with Sales, Operations, and Logistics teams.
• Problem-solving mindset with a sense of urgency and accountability.

IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We're committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.