Customer Service Representative

Bidfood; Lismore City Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

Bidfood Lismore is seeking a confident and customer-focused individual for the role of Customer Service Representative. You will be pivotal in assisting chefs and hospitality businesses with their orders, providing exceptional service through phone and email communication. Join a supportive team that values work-life balance and offers numerous perks, including staff discounts and employee assistance programs.

Benefits

Staff discounts on 6,000+ products

Access to workforce development programs

Corporate health plans and well-being benefits

Employee Assistance Program (EAP)

Supportive team culture with room to grow

Qualifications

• Strong phone and email communication skills.
• Able to multitask and stay organized in a fast-paced environment.
• Comfortable learning new systems.

Responsibilities

• Answer inbound phone calls and take orders.
• Build trusted relationships with customers.
• Process orders accurately using internal software.

Skills

Communication

Customer service mindset

Multitasking

Problem-solving

Education

Experience in customer service

Job description

Bidfood Lismore is looking for a confident and customer-focused individual to join our team as a fulltime Customer Service Representative at our South Lismore branch.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

Answer inbound phone calls and take orders

Build trusted relationships with regular customers

Respond to emails and product enquiries

Process orders accurately using internal software

Onboard new customers and assign to sales reps

Liaise with sales reps and managers to resolve service issues

Maintain accurate customer and product records

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

Excellent phone and email communication skills

Strong customer service mindset with a helpful attitude

Confident using computers, with good typing speed and accuracy

Comfortable learning new systems – full training provided on internal software

Able to multitask and stay organised in a fast-paced environment

Team-oriented with a proactive and solutions-focused approach

Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Lismore

Bidfood Lismore is more than just part of Australia’s leading foodservice distributor – we’re a key player in the Northern Rivers’ food and hospitality network. From community cafés and clubs to schools, healthcare and accommodation providers, we support a diverse range of customers across the region. Our team is proud to stand beside the venues and institutions that keep this vibrant, close-knit region thriving.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

Staff discounts on 6,000+ products

Access to workforce development programs

Corporate health plans and well-being benefits

Employee Assistance Program (EAP) for you and your family

Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we’d love to hear from you. Apply now via the button below and take the next step in your career with a team that’s proud to support Australian foodservice.

Please note only short listed candidates will be contacted.

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Manufacturing, Transport & Logistics 1,001-5,000 employees

Bidfood is Australia’s leading national foodservice wholesaler and distributor, supplying cafés, restaurants, pubs, hotels, clubs, caterers, schools, hospitals and aged-care kitchens with the products they need to thrive.

With more than 50 sites across every state and territory, we combine local knowledge with national reach to deliver tailored solutions that keep our customers moving.

At Bidfood, you’ll find real autonomy, a balanced lifestyle and a team culture built on initiative, loyalty and trust. Whether you're after secure, flexible hours or ready to forge a long-term career, we’ll back your growth with training, support and clear pathways forward.

Bidfood is Australia’s leading national foodservice wholesaler and distributor, supplying cafés, restaurants, pubs, hotels, clubs, caterers, schools, hospitals and aged-care kitchens with the products they need to thrive.

With more than 50 sites across every state and territory, we combine local knowledge with national reach to deliver tailored solutions that keep our customers moving.

At Bidfood, you’ll find real autonomy, a balanced lifestyle and a team culture built on initiative, loyalty and trust. Whether you're after secure, flexible hours or ready to forge a long-term career, we’ll back your growth with training, support and clear pathways forward.

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What can I earn as a Customer Service Representative