Customer Service Representative

Bohemian Traders; Gosford; On-site; AUD 45,000 - 60,000; Part time

Job summary

A leading company in the fashion retail sector is seeking a Customer Service Representative to enhance customer engagement through various channels including phone, email, and social media. The role focuses on delivering exceptional service and building strong customer relationships, reflecting the approachable and helpful nature of the Bohemian Traders brand.

Qualifications

• Strong understanding of brand communication.
• Ability to manage customer relationships effectively.
• Experience with CRM software desirable.

Responsibilities

• Manage customer interactions via phone, email, and social media.
• Process customer returns and store credits.
• Engage customers across social media channels.

Skills

Customer Engagement

Communication

Problem Solving

Flexibility

Job description

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Customer Service Representative

Job Title: Customer Service Representative

Employment: Casual (5 days a week, flexible hours)

Reports to: General Manager

GENERAL SUMMARY

The Customer Service Representative role exists to provide best in class service to Bohemian Holding’s

online and offline customers, predominantly through email, phone & social media interactions, but also

in-store in our boutiques from time to time. Our aim is to provide a high level boutique experience to

all of our customers.

Aim:

To manage and build on our “Key Distinctive” of providing best in industry customer service to our

customers, with the Bohemian Traders brand to be widely known as Approachable, Helpful and

Relatable.

Roles:

• Manage frontline experience of customer interactions before, during and after sales via phone,

email and social media

• Manage and process all customer service enquiries

• Process customer returns & store credit

• Document customer histories in our eComm / CRM software to develop history and relationship

with customers

• Monitor and engage with customers across all social media channels

The role includes but is not limited to:

• Development of brand awareness and online reputation through positive interactions with new,

existing & potential customers.

• Working in a team to ensure the direct experience of customer pre & post purchase is

recognised as best in class.

• Connecting with current and future customers through engagement on a daily basis, with the

ultimate goal of turning observers into fans & fans into customers.

• A strong understanding of the Bohemian Traders brands and communication of that to our

customers in a positive, authentic way.

• A willingness to be flexible, adapting quickly to changing situations dependent on business

needs.

• Any other reasonable tasks required by the business.

Employee Conduct

• It is the responsibility of every employee to contribute to a positive work environment through

cooperative and professional interactions with co-workers, customers and vendors.

How to Apply

If you believe that you are the perfect fit for our team, we encourage you to submit an application

today.

Submit applications via email to [e-mail] including: Cover letter, Resume, and 2

min video introducing yourself to Bohemian Holdings.

Please note, only complete applications will be considered.

Bohemian Holdings Pty Ltd Customer Service Representative 1 of 1

Customer Service Representative - Sept 2022 .pdf

Customer Service Representative - Sept 2022 .pdf