Customer Service Representative

Wow Recruitment; Council of the City of Sydney; Hybrid; AUD 56,000 - 67,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Specialist for a Fintech client in Mascot with flexible WFH options. The ideal candidate should have proven customer service experience and strong problem-solving skills. The role involves providing high-quality support for payment inquiries and account management. The company offers $67,000 salary, quarterly bonuses, and career progression opportunities in a supportive team environment.

Benefits

Quarterly bonuses

$1k Awards twice a year

20 annual leave days

5 additional 'Odd Job Days'

Comprehensive training

Qualifications

• Proven experience in a customer service role.
• Ability to troubleshoot technical issues.
• Comfortable working both independently and as part of a team.

Responsibilities

• Handle inbound calls and emails from customers.
• Maintain accurate records of customer interactions.
• Provide detailed information on company solutions.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Technical troubleshooting

CRM proficiency

Job description

Overview

WOW Recruitment are currently seeking a Customer Support Specialist to support our Fintech client, a leader in the payments industry, based in Mascot with 1 day WFH flexibility once trained.

Salary: AUD 67000 per annum, attainable quarterly bonuses!

Benefits

• WFH: 1 day a week, flexible (Tuesday-Friday).
• Incentives: Quarterly bonuses once you pass probation.
• $1k Awards twice a year: Staff-nominating-staff for an award and prize based on above-and-beyond performance.
• Culture: Thursday afternoon socials with nibbles and drinks, and an incredible culture built on company Values.
• Leave: 20 annual leave days, and 5 additional 'Odd Job Days' per year for personal matters.

The role

You will be joining the Biller Support team, responsible for handling about 19 inbound calls and emails per day from existing customers and businesses. This role focuses on providing high-quality support for payment inquiries, account management, and troubleshooting. You will also:

• Maintain accurate records of customer interactions in the CRM system.
• Provide detailed information and guidance on the features and benefits of the company's solutions.
• Collaborate with internal teams to escalate and resolve complex issues.
• The team is a mature, collaborative environment where you will be cross-trained to cover other roles.

The perks

• Training: You will receive comprehensive training, including listening to calls, completing modules, shadowing for a week, and working on a limited number of cases before taking on a full workload.
• Support: The team leader, Joanne, provides weekly 1-on-1s and consistent support, with a management style that is collaborative, caring, and supportive of growth. She works alongside the team to help with cases when needed.
• Growth: This is a growing business with long-term opportunities for progression into areas like sales, marketing, operations, or finance.

About you

The ideal candidate for this role is someone who is customer-centric, approachable, and takes constructive feedback well. You must have a positive mindset, be a respectful, hard-working team player, and possess the following:

• Proven experience in a customer service role.
• A positive mindset, embracing a warm welcoming culture
• Ability to troubleshoot technical issues and provide clear, step-by-step solutions.
• Strong problem-solving skills and attention to detail.
• Comfortable working both independently and as part of a team.
• Proficiency in using customer support software and CRM systems.

This is a fantastic opportunity to join a growing business with career progression. If you have the experience and would like to know more about the role, please contact Louise by applying now!

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