Customer Service Representative

MCC Label; City of West Torrens; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free onsite parking

Health & wellness program

Private health insurance discounts

Career development opportunities

Job summary

MCC is seeking a Customer Service Representative for our Adelaide plant. You’ll work closely with Account Managers, the art department and production team on the plant floor, serving as the primary link between customers and internal teams.

This role suits someone with a process-driven mindset, strong customer focus and the ability to build lasting relationships while delivering accurate quotes, timely orders and smooth communications across functions.

Qualifications

• Experience in manufacturing, print, or packaging industry is preferred but not essential.
• Strong administrative skills and attention to detail.
• Ability to work under pressure and multitask.

Responsibilities

• Respond to customer inquiries, process orders accurately, and provide timely updates on order status.
• Support Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
• Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
• Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
• Collaborate with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.

Skills

Customer service

Administrative skills

Detail oriented

Process driven

Multitasking

Phone manners

Verbal & written communication

Job description

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About The Role

We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Adelaide plant.

This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.

This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.

Duties include

• Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
• Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
• Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
• Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
• Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About You

• Experience in the manufacturing, print, or packaging industry is preferred but not essential.
• You will have experience in customer service.
• Strong administrative skills.
• Detail oriented and process driven.
• Ability to work under pressure and multitask.
• Demonstrates a high level of initiative and self-motivation.
• Demonstrates an excellent phone manner and the ability to establish and maintain positive relationships, supported by strong written and verbal communication skills.
• Must have valid Australian working rights.

The Benefits

• Lead and manage a safety-first culture across the site, driving strong Health & Safety outcomes while maintaining high quality and compliance standards.
• Competitive pay and benefits package.
• Free onsite parking.
• Health & wellness program and Employee Assistance Program (EAP).
• Private health insurance discounts.
• Career development opportunities locally and globally within MCC.
• Employee referral rewards for helping us find great people.
• Recognition programs that celebrate performance and contribution.
• Regular social events fostering a fun and friendly workplace.
• A values-driven, inclusive, and supportive culture.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.