Customer Service Representative

Probe CX; Australia; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Full training provided

Flexible hours (FT/PT)

Career growth

Rewards & incentives

Health & well-being

Employee discounts

Referral bonus

Job summary

Probe CX is seeking a Customer Solutions Specialist at our Springfield call centre to support a major Federal Government entity. You’ll be the first point of contact for the public, delivering essential service with a focus on accuracy, empathy and efficiency.

We offer 10 days of paid training, a full-time or part-time option, and a balanced schedule with onsite work predominating but hybrid options after settling in. Join a global, people-led team focused on positive government partnerships.

Qualifications

• Experience in customer service, retail or hospitality settings.
• Proficient computer skills and ability to learn new software quickly.
• Strong communication and problem-solving skills.
• Demonstrated empathy and active listening in customer interactions.

Responsibilities

• Serve as the first point of contact for the public in a government-facing environment.
• Translate complex information into clear, helpful guidance for enquiries.
• Maintain high-quality service while meeting performance targets in a fast-paced call centre.
• Utilise multiple screens and tools to assist customers efficiently.
• Contribute to a positive, high-trust team culture in a hybrid work setting.

Skills

Customer service

Tech savvy

Empathy

Tools

CRM software

Job description

Love helping people? Want a role with a direct impact?

Join the team at Probe CX as a Customer Solutions Specialist supporting a major Federal Government entity. Based in our bustling Springfield call centre, you’ll be the first point of contact for the public, delivering essential service on behalf of a key national agency.

This isn\'t just a job; it\'s a career with longevity. Backed by our long-standing, high-trust government partnership, you\'ll join a permanent team with a steady pipeline of meaningful work and proven stability.

Located in the heart of the Springfield, steps from local cafes and public transport. We value your lifestyle, offering a genuine work-life balance with hybrid working options available once you have settled into the role (onsite primarily).

What you\'ll be doing (and the skills you\'ll gain):

In this fast-paced environment, you\'ll thrive on the high energy of the call centre as you tackle a diverse range of queries and build a toolkit of professional skills.

• Master Professional Communication: You\'ll learn how to break down complex government information into clear, easy-to-understand advice for the public.
• Build Emotional Intelligence: Use empathy and active listening to support customers through their enquiries - a skill that is invaluable in any leadership or client-facing career.
• Become a Tech Pro: Get hands-on with advanced software and multi-screen environments, boosting your digital literacy and efficiency.
• Solve Real-World Problems: Develop a "curious mindset" to investigate issues and provide accurate solutions while meeting targets in a dynamic, high-volume setting.
• Refine Your Organisation: Learn to balance quality service with efficient schedule adherence - skills that prove you can excel in a high-speed corporate world.

What We\'re Looking For

• Experience: Transferable skills in customer service, retail, or hospitality.
• Tech Savvy: Intermediate to advanced computer skills.
• Mindset: A problem-solver who can show genuine empathy and loves an engaging, fast-moving work culture.
• Availability: Flexible across our rostered hours (7:00 am – 8:00 pm).
• Eligibility: You must be an Australian Citizen, over the age of 18 years and willing to undergo a national background check - we cover the cost!

What\'s in it for you?

• Competitive Pay: Base + super + incentives + penalties + employee benefits
• Full Training Provided: We\'ll set you up for success with 10 days of paid comprehensive training to ensure you\'re confident before hitting the floor.
• Flexibility: Full-time, Part-time (20-36hrs) with Monday - Friday rosters.
• Career Growth: We move at pace. With a global footprint, internal career pathways are a lived reality here.
• Rewards & Incentives: We celebrate high performance with both financial and non-financial rewards.
• Health & Well-being: Access a robust wellness program and 24/7 personal safety and support services.
• Everyday Savings: Discounts on fuel, groceries, tech, and fashion through our benefits provider, Flare.
• Referral Bonus: Get rewarded for helping us find top talent through our Employee Referral Program.

Ready to start?

If you have the drive to deliver exceptional service and want to grow your career in a supportive, global environment, we want to hear from you!

About Probe CX

Probe CX is a global business of over 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self.