Customer Service Operator - Auto Glass | Training & Growth

Instant Windscreens; Brisbane; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Thorough training and onboarding

Company uniform

Internal career advancement

Competitive pay

Job summary

Instant Windscreens is a family-owned business delivering automotive windscreen replacements and repairs across Australia. We operate a nationwide network with 24/7 emergency service, and we value care, collaboration, authenticity, and determination in our team.

As a Customer Service Operator, you will be the first point of contact, helping ensure customer satisfaction and smooth branch operations. You will join a supportive team, receive thorough training, wear a company uniform, and have

Qualifications

• Experience in a similar role, preferably within the automotive industry.
• Excellent written and verbal communication skills.
• Detail-oriented and precise with administrative tasks.
• Energetic, enthusiastic, and team-oriented.

Responsibilities

• Create positive customer experiences through professional, friendly engagement
• Liaise with customers to understand needs and provide practical solutions
• Provide operational support to the Branch Manager and team
• Collaborate with the team to address inquiries and deliver resolutions
• Manage invoicing, job authorisations, and general record-keeping

Skills

Customer service

Communication

Team player

Attention to detail

Tools

CRM software

Computers

Social media

Job description

Instant Windscreens is a family-owned business delivering automotive windscreen replacements and repairs across Australia. We operate a nationwide network with 24/7 emergency service, and we value care, collaboration, authenticity, and determination in our team.

As a Customer Service Operator, you will be the first point of contact, helping ensure customer satisfaction and smooth branch operations. You will join a supportive team, receive thorough training, wear a company uniform, and have