Customer Service Officer | Wollongong, Links

Warrigal Care; Sydney; Presencial; AUD 41.000 - 43.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Penalty rates

Superannuation

Salary packaging

Gym access (Fitness Passport)

LifeWorks support

Descripción de la vacante

Warrigal Links in Wollongong is seeking a Part-time Customer Service Officer to be the welcoming first point of contact for visitors. You will deliver professional support and services to customers and the wider community, while embracing variety in daily tasks and demonstrating strong engagement with people.

The role offers 30 hours per week across a 7-day window (7:00am–10:30pm) with an hourly rate of $29.74–$30.88 plus Superannuation and penalties for nights and weekends, plus salary

Formación

• Extensive customer service experience in a customer facing role.
• Experience in reception duties, cash handling, invoice cost coding, and data entry.
• Sound computer literacy skills for accurate documentation.
• Experience developing and maintaining customer relationships.
• Strong planning, time management, flexibility and technology use.
• Understanding the needs of older people.

Responsabilidades

• Serve as first point of contact for visitors to Warrigal Links in Wollongong.
• Provide professional support and services to customers and the community.
• Contribute to a high-standard customer experience across shifts.
• Assist with daily tasks and diverse duties within the site.
• Support colleagues to maintain an organised reception and workflow.

Conocimientos

Customer service experience

Reception duties

Cash handling

Data entry

Relationship building

Time management

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Customer Service Officer | Wollongong, Links

Customer Service Officer | Aged Care | Wollongong,Links

The opportunity | Valued for the impact you make. With your enthusiasm for customer service and as the initial pointof contact for visitors to Warrigal Links, located in Wollongong,you will deliver professional support and services to bothcustomers and the broader community. In this dynamic role, you willexcel in providing outstanding customer service, embrace thevariety in your daily tasks, and demonstrate a strong ability toengage with people.

The benefits | Recognising the difference youmake

• Part time position 30 hours per week, with the flexibilityto work across a 7 day week between the hours of 7.00am to10.30pm
• Hourly rate: $29.74 - $30.88 + Superannuation + penaltyrates for nights and weekends, and NFP salary packaging (pay upto $18,550 less tax per year, meaning more money for you!)
• A fantastic on-boarding program to set you up for successand ongoing support
• Subsidised access to your local gym and 200+ more acrossthe country with a Fitness Passport
• 24/7 access to mental, physical, social, and financialsupport via the LifeWorks app

Also, Triple winner 2024 – Excellence in Workplace Culture,Excellence in Large Business, and the ultimate honour –Business of the Year! Join us and experience theWarrigal Way.

The requirements | What it takes to do thisworkNo matter your role, it takes a real love ofcaring, a willingness to jump in and do the work, and a genuinedesire to make a difference. As a Customer Service Officer, you’llalso need:

• Extensive customer service experience in a customer facingrole
• Demonstrated experience in reception duties, cash handling,invoice cost coding, and strong data entry skills
• Sound computer literacy skills for accurate and efficientdocumentation
• Experience developing and maintaining customerrelationships
• Demonstrated strengths in planning, time management,flexibility and technology use
• An understanding of the needs of older people

What our people love about workinghere

Feeling safe and supported: We’ve built ahighly supportive, close-knit community that values and respectseach other. Find approachable, empathetic leaders intent onlistening to your ideas; and processes, policies and resources thatallow you to do your job well. You’ll have the support you need toprovide exceptional care, without feeling overwhelmed. Here we haveeach other’s back – no matter what.

One team, united in our purpose: We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness, and connectedness. On a bigpicture level, we’re challenging ageist thinking in Australia. Thisis the Warrigal Way.

Who we are | A community who caresWarrigalhas firmly established itself in the aged care community for over60 years. We’re proud of the diverse range of retirement living andaged care services we’ve built up in that time, but we still havethe same appetite to grow and innovate. Meaning, you’ll have thechance to move around, get promoted or explore different areasacross our expanding business in Illawarra, Southern Highlands,Queanbeyan, and Canberra – if that’s what you want.

You are the difference | Create a meaningfullegacyAt Warrigal, you’re not just doing care work. You’re shaping asociety that respects and celebrates ageing, connects families, andfrees up their time to create treasured, lasting memories. You’recreating a culture of kindness, compassion and understanding thatcan be passed down to future generations. Let this be yourlegacy.

We reserve the right to shortlist and interview upon applicationreceipt and this vacancy may be closed once a suitable applicanthas accepted a letter of offer.

We proudly acknowledge the Traditional Custodians of the landson which we work and live, and we honour their ongoing cultural andspiritual connections to Country. We pay our respects to Elderspast, present, and emerging.

At Warrigal, you are the difference. We believe in celebratingdiversity and creating a culture of inclusion and support ineverything we do. We embrace the unique experiences, backgrounds,identities, abilities, and perspectives of our residents,customers, staff and volunteers to create a warm and welcomingenvironment where everyone feels valued andrespected.

Realise your potential in a place where appreciation, belonging,growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shinethroughout our recruitment process, please get in contact with:*******@warrigal.com.au

If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.