Customer Service Officer - State Government

Randstad; South Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Adelaide is seeking a Customer Service Officer for a busy Government Agency. Your role will involve answering customer inquiries, providing technical advice, and maintaining database records. Candidates should have experience in customer service, attention to detail, and a National Police Check. This is a full-time position with pay rates between AUD37 and AUD38 per hour plus superannuation.

Benefits

Three pay runs per week

Access to employee assistance program services

Discounts at various retailers

Qualifications

• Experience in customer service role, ideally within the public sector.
• Must have a National Police Check (within 12 months).
• Capability to assist customers in a timely manner.

Responsibilities

• Answer inbound customer enquiries.
• Provide technical advice to customers.
• Update and maintain database records.

Skills

Excellent communication skills

Attention to detail

Experience in dispute resolution

Job description

Customer Service Officer - State Government (90M0658052) Adelaide, Australia

Salary: AUD37 - AUD38 per hour + superannuation

Randstad is currently recruiting for Customer Service Officers to work within a busy Government Agency. This will require a high level of good communication skills, high attention to details and ability to work in a fast paced environment.

• $37.63 per hour + Superannuation
• Full Time Hours, Monday - Friday
• Long-term contract in Adelaide CBD

Do you have customer service experience? This experience could be face to face, or from within a call center environment. What is most important is providing a high level of customer service and enjoying working in lively, fast-paced environments.

These roles will be based in the Adelaide CBD for a period of 3 months with the view of extension past that point. The roles are working within a customer service / call centre.

• Answer inbound customer enquiries
• Provide technical advice to customers
• Update and maintain database records
• Handle customer data and information with confidentiality

What you will need

• Experienced working in a customer service role (face to face or contact centre), advantage if it is within the public sector
• Must have a National Police Check (within 12 months)
• Must be able to provide at least 2 references
• Experience in dispute resolution an advantage
• Have the capability to assist customers in a timely and efficient manner

What’s in it for you?

Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

• We offer three pay runs per week ensuring you are always paid within the week.
• Access to My Randstad portal for easy payslip access
• Exclusive access to roles before we go to market
• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
• Access to our employee assistance program services, including counseling services.
• Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

How to apply:

Please note: due to high volumes of applicants only those shortlisted will be contacted