Customer Service Officer, Novated

Angle Auto Finance; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Health & wellbeing leave

Volunteering day

$500 ergonomic equipment reimbursement

Recruitment referral program

Employee rate program

Paid parental leave

SPARK

Purchased annual leave

Diversity flex leave

Résumé du poste

Angle Auto Finance in Sydney, NSW is seeking a customer service professional to support third-party introducers and clients with managed novated accounts. You will handle payout letters, statements, document requests, cessations, and account re-novations, while ensuring timely responses within SLA guidelines.

The role requires strong stakeholder management, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Tertiary qualification in Business, Commerce or Finance (preferred).
• Strong customer service experience and ability to build rapport.
• Experience in a startup environment or within Financial Services (Auto Finance) desirable.
• Experience managing multiple and competing customer priorities / interests.
• Excellent time management and attention to detail.
• Ability to work in a fast pace, high volume environment.

Responsabilités

• Provide proactive support to third party introducers and customers by exceeding customer expectations within SLAs for all Novated Managed Accounts.
• Payout letters/Residual letters/Residual Tax invoices, statements and document requests.
• Processing cessations and account Re-Novations.
• Liaising with Novated Introducers on Security Substitution.
• Answering queries regarding active accounts via phone/email and supporting introducers and customers.
• Maintaining a strong knowledge base of our Enterprise system.
• Managing arrears on accounts and investigating account issues.
• Liaising with internal and external stakeholders and supporting direct customers.
• Managing and assisting the complaints process.

Description du poste

Purpose;

The purpose of this role is to support Service to our NLI’s (National Leases International) for all Managed Novated Accounts.

Key Responsibilities;

• Provide proactive support to third party introducers and customers by exceeding customer expectations within agreed SLAs for all Novated Managed Accounts:
• Payout letters/Residual letters/Residual Tax invoice
• Statement and document requests
• Processing cessations
• Processing account Re-Novations
• Liaising with Novated Introducers on Security Substitution
• Supporting Novated Introducers and customers through answering queries regarding active accounts via phone / email
• Strong knowledge base of our Enterprise system
• Managing arrears on accounts
• Investigating account issues, arrears and assisting the closure of accounts when paid
• Liaising with internal stakeholders & external stakeholders, providing support for direct customers
• Managing & assisting the complaints process

Qualifications;

• Tertiary qualified in Business, Commerce or Finance (desired, but not essential)

Experience;

• Strong customer service experience, building customer rapport
• Experience in a startup environment or within Financial Services (Auto Finance) desirable
• Internal and external relationship and stakeholder management
• Excellent time management and attention to detail
• Ability to work in a fast pace, high volume environment
• Demonstrated ability for attention to detail and time management.
• Experience managing multiple and competing customer priorities / interests
• Clear and consistent communication with Relationship Managers

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

• B** irthday leave:** Enjoy a day off on your birthday, because you deserve it.

• Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

• Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

• $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

• Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

• Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.

• Paid parental leave: Be there for life’s most important moments with time to support your growing family.

• SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.

• Purchased annual leave: Gain extra flexibility by purchasing additional leave.

• Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We’d love to hear from you

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.