Customer Service Officer (Heavy Lifting & Rigging)

Wesfarmers Industrial & Safety; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Job summary

A well-known industrial safety company is seeking a Customer Service Officer in Townsville. This full-time position involves resolving customer queries, processing orders, and offering product support. Ideal candidates will have experience in sales or customer service and strong communication skills. Opportunities for career development are encouraged within the company culture.

Benefits

Career development opportunities

Discounts to corporate partners

Long and short term incentives

Qualifications

• Previous experience within a Sales or Customer Service environment.
• Ability to work unsupervised in a small team.
• Excellent oral and written communication.
• Comprehensive computer literacy specifically with Excel and Word.
• Strong time management skills with a solution focused approach.
• Be safety minded and promote safety within our branch.

Responsibilities

• Resolve sales enquiries within our branch or via phone and email.
• Build engaging relationships with our customers and internal stakeholders.
• Process and enter customer orders, quotes, and handle interactions.
• Provide product-based information and cross-sell as required.
• Ensure customer requests are actioned in a timely manner.

Skills

Sales experience

Customer service skills

Excellent communication

Computer literacy

Time management

Safety minded

Tools

Excel

Word

Job description

Enhancing the customer centric mentality, the Customer Service Officer (CSO) will be forefront of delivering an exceptional experience through resolution of queries, order and quote processing and connecting customer to product either in branch or via phone or email.

This is a great starter role within Bullivants for someone looking to develop their career. Based onsite at Bullivants Townsville across a Monday – Friday roster this is a permanent, full-time opportunity

About the role:

• Resolve sales enquiries within our branch or via phone and email
• Build engaging relationships with our customers and internal stakeholders daily
• Processing and data entry of customer orders, quotes, and handle end-to-end customer interactions
• Provide product-based information and cross-selling where required
• Ensure customer requests are actioned in a timely manner within allocated timeframes

To be successful, you will have:

• Previous experience within a Sales or Customer Service environment
• Ability to work unsupervised in a small team
• Excellent oral and written communication
• Comprehensive computer literacy specifically with Excel and Word
• Strong time management skills with a solution focused approach to problem solving
• Be safety minded and promote all things safety within our branch
• Experience in the lifting and heavy rigging industry advantageous

About us:

• Career development and progression pathways
• Opportunities to learn and grow
• A supportive network of stakeholders
• Discounts to Bunnings, Kmart, Officeworks and a range of other corporate partners
• Long and short term incentives

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.