Contract and Management Payment System Administration Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

ACT Government's CAMPS Administration Officer role is a full-time temporary position in Canberra with the possibility of permanency. In this role you will provide frontline support to CAMPS users, coordinate issue resolution, and work with government stakeholders to promote and train on CAMPS capabilities.

Flexible/hybrid working options are available within the ACT public service. The position emphasizes strong communication and problem-solving skills, and offers the chance to contribute to a

Responsibilities

• Provide frontline support to CAMPS users, managing enquiries, troubleshooting issues, and coordinating resolution of system-related matters.
• Build relationships with government stakeholders, delivering responsive and professional customer service.
• Support delivery of user training and induction sessions to build CAMPS capability and confidence.
• Promote CAMPS capabilities and ensure its effective, consistent use across government.
• Seek a candidate with strong communication and problem-solving skills, customer service focus, and experience in system support/service desk; CAMPS experience preferred.

Job description

Contract and Management Payment System Administration Officer
Full-time Temporary with a Possibility of Permanency

Details: We're looking for a motivated and customer-focused System Support Officer to join our team.

In this role, you'll be part of a small, collaborative team supporting the Contract and Management Payment System (CAMPS), a critical business system used across the ACT Government to manage contract administration, project delivery, invoice processing and reporting for infrastructure projects.

If you enjoy solving problems, working with people, supporting business systems, and helping users get the most from technology, this could be the perfect opportunity for you.

In this role, you will:

• Provide high-quality frontline support to CAMPS users, managing enquiries, troubleshooting issues, and coordinating the resolution of system-related matters.
• Build strong working relationships with stakeholders across government, providing responsive and professional customer service.
• Support the delivery of user training and induction sessions to build user capability and confidence in CAMPS.
• Promote the capabilities and benefits of CAMPS while supporting its effective and consistent use across government.
• We're seeking someone with strong communication and problem-solving skills, a commitment to customer service, and experience working in a system support or service desk environment. Experience supporting CAMPS, or a similar contract management, project management, or enterprise business system, will be highly regarded.

This is an excellent opportunity to join a supportive team and play a key role in maintaining a business-critical system that supports the successful delivery of projects across the ACT Government.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Notes: This is a temporary position available from 16 November 2026 to 31 March 2027 with the possibility of permanency.

Selection may be based on application and referee reports only.

An order of merit will be established from this selection process which may be used to fill vacancies over the next 12 months.

Current and former ADF members are encouraged to apply.

This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available from 16 November 2026 to 31 March 2027 with the possibility of permanency.