Customer Service Officer | Community Bank Sarina | Part-time | QLD

Bendigo & Adelaide Bank; Sarina; On-site; AUD 50,000 - 70,000; Part time

Job summary

A community-focused bank in Sarina is seeking a part-time Customer Service Officer to deliver exceptional service to customers. You will assist with transactions, educate clients about online banking, and help achieve their financial goals. The ideal candidate should have experience in customer service, strong attention to detail, and excellent communication skills. This is a permanent role with flexible work hours and opportunity for growth.

Qualifications

• Experience in a customer service environment with target achievements.
• Strong attention to detail for secure and accurate transactions.
• Confidence in face-to-face and phone communication with customers.

Responsibilities

• Assist customers with transactions and recommend banking products.
• Support customers' digital literacy and online banking needs.
• Process transactions, handle cash, and investigate queries.

Skills

Customer service experience

Attention to detail

Communication skills

Collaboration

Job description

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, part-time position located in Sarina. The roster is 61 hours per fortnight with the following schedule:

• Monday 9:00AM - 4:15PM
• Tuesday 9:00AM - 4:15PM
• Wednesday 9:30AM - 4:15PM
• Thursday 9:30AM - 4:15PM
• Friday 9:30AM - 5:00PM

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Experience in a customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.

Equal Employment Opportunity statement: We are committed to responding to all candidates, regardless of the outcome of your application.