Customer Service Officer | Community Bank Kincumber | NSW

Bendigo-Bank; Gosford; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Health & wellbeing

Gym discounts

Private health insurance

Employee Assistance Program (EAP)

BEN U learning

Flexible policies

Job summary

Bendigo Bank is seeking a Customer Service Officer for the Community Bank Kincumber, NSW. This permanent, full-time role is based in Kincumber with a roster of 76 hours per fortnight. You will engage with customers face-to-face and over the phone, handling transactions with accuracy and a focus on risk management.

Experience in customer service is valued, and Banking knowledge is a plus. You’ll be part of a community-focused team, backed by Bendigo Bank’s learning resources and wellbeing

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but certainly not essential.

Skills

Customer service

Targets

Attention to detail

Communication

Teamwork

Job description

Customer Service Officer | Community Bank Kincumber | NSW

Job ID: 2818

Business Unit: Retail Banking

Job Family: Banking

Category: Branch Network

Location: Kincumber, NSW, AUS, 2251

Employment Type: Permanent

Employee Class: Full Time

Closing Date: 11/11/2026

This is a permanent, full-time position located in Kincumber. The roster is 76 hours per fortnight.

What you’ll bring to the role

• Experience in customer service environment and the ability to achieve targets

• Strong attention to detail to ensure secure, accurate transactions with a risk mindset

• Confidence to communicate with new and existing customers face to face and over the phone

• Eagerness to understand and communicate what makes our bank different

• Drive for collaboration - mateship is crucial for us to work together and achieve our goals

• Experience in the banking and finance industry is a plus but certainly not essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.

• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.

• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better , bigger. And we’ll get there with you.

Think you’re our newest customer service expert? Now’s the time to set your sights even higher – on the future you and the future career you deserve.

Please note – a fter submitting your application, you will receive an email within one business day to complete a Pymetrics online gaming assessment. If you don't see the email in your inbox, please check your junk folder.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. | © Copyright 2026 Bendigo and Adelaide Bank