Customer Service Officer

Westpac Group; Ballina Shire; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Mortgage product discounts

Culture, Lifestyle & Wellbeing leave

Learning and development opportunities

Volunteer initiatives

Job summary

Westpac Group is hiring a Customer Service Officer at our Ballina, NSW branch to greet customers and deliver tailored banking support. You’ll guide clients through everyday banking tasks, explain digital tools, and connect them with specialists when needed.

A friendly, proactive approach and willingness to learn are essential. You’ll handle cash transactions, promote digital banking, and contribute to your team's service standards while potentially assisting at nearby branches as required.

Qualifications

• Customer service experience, ideally in a customer-facing role.
• Numerical accuracy in handling cash and transactions.
• Resilient and adaptable, able to stay calm under pressure.
• Willingness to learn new procedures and technologies.
• Energetic personality with a genuine can-do attitude.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.
• Ability to work across other branches if required (Ballina, Lismore, Casino, Byron Bay).

Skills

Customer service

Numerical skills

Resilience

Adaptability

Personality

Job description

Create your best future and join St George as aCustomer Service Officer at our Ballina, NSW branch!

What’s the role?

As aCustomer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions includingcashdepositsandwithdrawals
• Maintain accuratecash handlingand ensure end-of-daybalancing
• Educate customers ondigital platformssuch asonline bankingand our award-winningmobileapp
• Identify opportunities to improve customers’financial wellbeingthrough tailored solutions
• Ensure compliance withregulatoryrequirementsandinternalpolicies
• Ability to work across other branches if required (Ballina, Lismore, Casino, Byron Bay)

This is a full-time, branch-based role working 38 hours per week and the hours are across and inclusive ofMonday to Friday.

What will I need?

• Customer Service Experience:ideally in a customer-facing role
• Numerical Skills:proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality:an energetic personality coupled with a genuine passion for helping people
• Resilience:ability to remain calm and composed whilst handling challenging situations
• Adaptability:a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.