Customer Service Officer

DGL Logistics; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Job summary

A diversified industrial group in Townsville City is seeking a Customer Service Officer to join their supportive team. The role involves processing customer orders, managing invoices, and providing excellent customer service. Ideal candidates will demonstrate strong attention to detail and communication skills, with proficiency in Microsoft Office. This full-time role offers a collaborative environment focused on delivery in full and on time.

Qualifications

• Commitment to customer service and delivery in full and on time (DIFOT).
• Ability to manage competing priorities in a high-volume processing environment.
• Attention to detail and data entry accuracy required.
• Demonstrated communication skills essential.
• Capable of working collaboratively and individually.

Responsibilities

• Process customer orders and ensure accuracy.
• Respond to customer queries and requests promptly.
• Manage daily reconciliation and invoice processing.
• Capture customer feedback to improve service.
• Perform stock take activities as needed.

Skills

Customer service commitment

Ability to manage competing priorities

Attention to detail

Written and verbal communication skills

Collaboration skills

Proficiency in Microsoft Office Suite

Job description

We currently have a vacancy for a Customer Service Officer to join our growing and supportive team based at Bohle, QLD. This is a full-time position and requires someone who has a great work ethic, a can-do attitude, and a willingness to learn and develop.

What you'll be doing

• Processing customer orders
• Ensuring all orders delivered are supported by proof of delivery and entered into our system
• Responding to customer queries and requests
• Daily reconciliation and processing of invoice activities in a timely way
• Provision of customer reports
• Checking and authenticating supplier invoices
• Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements
• Housekeeping of site and surrounds
• Managing stock take activities and customer requirements
• Capturing customer feedback

About you

Here are the skills and qualifications you'll need to be considered for this role.

• Commitment to customer service and delivery in full and on time (DIFOT)
• Ability to manage competing priorities in a high-volume processing environment
• Attention to detail and data entry accuracy
• Demonstrated written and verbal communication skills
• Ability to work collaboratively as part of a team and individually to provide excellent customer service
• Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook
• Ability to comply with Company policies, procedures, and applicable legislative requirements

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

Why work at DGL Group?

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

DGL is committed to the provision of quality services in all of its endeavours. At DGL, the team strives to provide the highest standard of service to customers, without compromising on health and safety; be the preferred supplier of services to customers within its capabilities; and seek to improve continually in whatever the company does.

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. Any information obtained is confidential and managed by the relevant recruiting team member.