Customer Service Officer

Cabrini Health Limited; Melbourne; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Salary packaging

Annual salary increase

Staff benefits

Location near public transport

Professional development

Supportive culture

Job summary

Cabrini Health is seeking a proactive Customer Service Officer to support switchboard operations, concierge tasks, and reception duties at Cabrini Malvern Hospital. The role offers variety across patient interactions and administrative responsibilities in a not-for-profit Catholic health service.

Working hours cover a 6:00 AM–11:00 PM schedule, 365 days, with shifts across weekdays. Excellent communication and confidentiality are essential, along with proficiency in MS Office and a

Qualifications

• A customer-first mindset and professional demeanour.
• Strong phone manner and communication skills.
• Demonstrated ability to handle confidential information with discretion.
• Excellent attention to detail and time management.
• Ability to work well in a team and adapt to varying tasks.

Responsibilities

• Handle switchboard calls and direct inquiries.
• Greet and assist patients and visitors at the hospital entrance.
• Transmit messages accurately for emergencies.
• Provide directions following facility wayfinding procedures.
• Coordinate taxi, courier, and Patient Transport bookings.
• Assist with general enquiries as required.

Skills

Customer service

Phone etiquette

MS Office proficiency

Confidentiality

Time management

Team player

Tools

MS Office

Job description

Customer Service Officer

Permanent Part Time (22.5 hours / days per week)

Cabrini Malvern Hospital Location

We’re building for the better!

By 2036, more than 150,000 patients will look to us for healthcare every year.

At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

About the Role

We are looking for a proactive and detail-focused Customer Service Officer to join our team at Cabrini Health. Predominantly working across our switchboard operations, with potential roles in concierge and reception areas, you'll benefit from the variety our hospital offers every day. This is an excellent opportunity to work with a healthcare leader and a highly experienced team, all within a secure and supportive organisation.

Our department operates 6:00AM-11PM 365 days a year and flexibility is preferred to work a range of shifts throughout the week, predominantly weekdays.

What You'll Be Doing

Providing exceptional customer service to staff, patients, visitors which may include:

• Answering and redirecting incoming calls through our switchboard system
• Concierge duties - greeting patients and visitors at the main hospital entrance and escorting patients into the hospital
• Responding to emergency calls in a timely manner and accurately transmitting messages via the relevant system
• Giving directions in accordance with our way-finding procedure
• Booking of taxis and couriers as requested
• Making Patient Transport bookings as required
• Assisting with general enquiries

What We’re Looking For

• A "customer first" mindset
• Professional demeanour and phone manner
• Sound technology skills (MS Office and ability to learn new software with ease)
• Ability to maintain confidentiality in sensitive matters
• Great attention to detail and strong time management abilities
• A team player who embraces new challenges with a positive outlook

Why Join Cabrini?

As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:

• Salary Packaging up to $18,550 tax free annually
• Guaranteed annual salary increase + 13% super & 17.5% annual leave loading
• Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
• Convenient Malvern location close to public transport
• Ongoing professional development and career progression opportunities
• A supportive, mission-led and values-based workplace culture

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.