Customer Service Officer

Australian Radiation Protection and Nuclear Safety Agency; Melbourne; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

Superannuation 15.4%

Generous leave

Flexible work practices

Free parking

Job summary

Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is seeking a part-time Administrative Support role in Melbourne to dispatch PRMS monitors, handle client inquiries by phone and email, manage inventory, and support broader administrative functions. The successful candidate will excel in customer service, organization, and interdepartmental collaboration.

You will need strong MS Office skills, attention to detail, and the ability to work in a busy team environment, with

Qualifications

• Demonstrated high-level client service skills and ability to build productive relationships with clients
• Organised and systematic in approach, able to set priorities and meet deadlines
• Experience working as part of a diverse team to achieve a common goal
• Demonstrated initiative and a positive attitude towards Agency change management initiatives
• Proven proficiency with Microsoft Office programs and laboratory or customer management software

Responsibilities

• Dispatch ARPANSA’s PRMS monitors to customers and ensure timely return
• Provide high level customer service via telephone and email to existing clients
• Maintain stock levels for inventory used within the PRMS area
• Support other Administrative Support functions as required

Skills

Client service

Communication

Organizational skills

Interpersonal skills

Laboratory software

Customer management software

Tools

Microsoft Office

Job description

Australian Radiation Protection and Nuclear Safety Agency – Yallambie VIC

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

The Radiation Protection Services (RPS) Section is responsible for the provision of a suite of laboratory services which protect workers and the public from the harmful effects of radiation. This includes the monitoring and reporting of ionising radiation doses, the radiofrequency calibration of instruments and the testing and endorsement of a range of ultraviolet protective fabrics, films and glasses. The Section maintains accreditation to ensure delivery of high quality and traceable scientific services to the Australian community.

Why work for us?

• Opportunities to engage with national and international stakeholders
• Inclusive and diverse workplace
• Competitive salaries with 15.4% superannuation
• Generous leave conditions
• Modern amenities and free parking at both our Yallambie and Miranda sites.

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

The Radiation Protection Services (RPS) Section is responsible for the provision of a suite of laboratory services which protect workers and the public from the harmful effects of radiation. This includes the monitoring and reporting of ionising radiation doses, the radiofrequency calibration of instruments and the testing and endorsement of a range of ultraviolet protective fabrics, films and glasses. The Section maintains accreditation to ensure delivery of high quality and traceable scientific services to the Australian community.

Why work for us?

• Opportunities to engage with national and international stakeholders
• Inclusive and diverse workplace
• Competitive salaries with 15.4% superannuation
• Generous leave conditions
• Flexible work practices
• Modern amenities and free parking at both our Yallambie and Miranda sites.

The key duties of the position include:

Under general guidance and direction, you will be responsible for dispatching ARPANSA’s Personal Radiation Monitoring Service (PRMS) monitors to customers and ensuring that these are returned in a timely manner. You will provide high level customer service via telephone and email to existing clients and promote the agency’s PRMS service to potential clients. You will also undertake responsibility of the stock levels for inventory used within the PRMS area and provide support to other Administrative Support functions as required.

This is a part-time position (0.4FTE).

Key accountabilities

• Provide exceptional customer service to ARPANSA’s PRMS clients
• Respond to all client issues raised or escape as required where issues are of a sensitive or serious nature
• Oversee the efficient and timely distribution of PRMS monitors and their timely return at the conclusion of the monitoring period
• Identify and implement improvements to work practices and interactions with clients.

Eligibility

Our ideal candidate will possess strong communication and interpersonal skills, with an ability to build productive relationships with clients, service providers, and contractors.

You will have a demonstrated ability to work cohesively within a busy team environment, showing initiative, tact, and independent judgment.

You will need up-to-date knowledge and experience with Microsoft Office programs, including Outlook and Word, have an aptitude for learning new skills, and can demonstrate your ability to adapt to new software systems and workflow processes.We require exceptional attention to detail with efficient and accurate data entry skills.

You must hold Australian citizenship and be prepared to travel interstate from time to time as required.ARPANSA requires all new employees to obtain and maintain a national security clearance as a condition of engagement. You must also meet required pre-employment checks as necessary.

Selection criteria

• Demonstrated high-level client service skills and ability to build productive relationships with clients
• Demonstrated capacity to work in an organised and systematic manner, set priorities and meet deadlines
• Experience working as part of a diverse team to achieve a common goal.
• Demonstrated initiative and a positive attitude towards Agency change management initiatives
• Proven proficiency and experience with Microsoft Office programs and laboratory or customer management software.

Eligibility

Employment with ARPANSA is subject to:

• conditions prescribed within the Public Service Act 1999
• agency and role specific pre-employment security checks that may include, but are not limited to:
  • entitlement to work in Australian
  • national criminal history
  • international criminal history
  • professional memberships
  • qualifications
  • sanctions
  • anti-money laundering & counter-terrorism financing
  • ASIC banned & disqualified persons
  • ASIC credit registered persons
  • bankruptcy & national personal insolvency
  • directorship
  • global media check
• former Australian Government employer information sharing
• Protective Security Policy Framework (PSPF) security clearance eligibility requirements
• evidence of citizenship status required
• evidence of qualifications required of the role
• internal security assessment
• security clearance vetting
• the CEO of ARPANSA, or their Delegate, approving a Notice of Engagement.

The Australian Government Security Vetting Agency (AGSVA) website provides detailed information about the requirements for obtaining a security clearance at the required level, the documentary evidence you will be required to provide, the forms that need to be completed, and the relevant timeframes. Please ensure that you are able to provide the required evidence if you apply for the position. Failure or refusal to complete the required forms, or to comply with reasonable requests from AGSVA, will result in ARPANSA withdrawing your security clearance application, and your employment with the agency not progressing.

ARPANSA is responsible for assessing how information relates to the agency’s security risks, as well as a person’s suitability for employment by the agency. ARPANSA will use the information you provide to undertake relevant checks in order to identify any factors or circumstances that pose a security risk to the agency and assess whether you are suitable to have access to the agencies non-public assets. You will be notified if you are assessed as unsuitable for employment by the agency.

Notes

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme applicants who choose to apply under the scheme will be invited to participate in further assessment activities for the vacancy, where they meet the minimum requirements for the position. ARPANSA will provide reasonable adjustments or flexibilities in the recruitment process as requested. For more information visit: https://www.apsc.gov.au/recruitability

Getting to know the Australian Radiation Protection and Nuclear Safety Agency

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.