Customer Service Officer

Probe CX; Ipswich City; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Paid training

Hybrid work options

Career development programs

Employee referral program

Job summary

Probe CX is recruiting a Customer Service Officer in Ipswich, Queensland to be the first point of contact for the Australian public, delivering essential support to a major Federal Government entity. You’ll break down complex government information into clear, actionable guidance for diverse inquiries.

The role offers paid training, ongoing development, and hybrid work options after settling in, with opportunities for recognition and career growth within a global team.

Qualifications

• We are looking for a curious, solutions-focused mindset, a natural people person, comfortable with technology, and able to thrive in a high-paced environment.

Responsibilities

• Serve as the first point of contact for the Australian public, delivering essential support and high-quality service.
• Interpret and simplify complex government information into clear, actionable guidance for diverse inquiries.

Job description

Love helping people? Here’s how you’ll do it:

As a Customer Service Officer and the first point of contact for the Australian public, you’ll provide essential support and high-quality service, supporting a major Federal Government entity. You’ll thrive on the high energy of the contact centre as you tackle a diverse range of queries, from everyday questions to complex case enquiries. Equipped with the resources to truly support, you’ll break down complex government information into clear, easy-to-understand advice for the public.

Reward & Recognition:

Not only do you receive increases to your pay at your learning and proficiency milestones, you can receive generous incentives to boost your take-home pay and celebrate your wins and contributions.

Training & Support:

You’ll receive comprehensive paid training when you join us, as well as consolidation time to “soft-launch” you into the role, with dedicated and in-person support.

Career Growth & Development:

We grow from within, championing your ongoing development with access to learning and development platforms and programs. Will you be a leader of the future at Probe CX?

Perks & Benefits:

With global reach, we partner with some of the most iconic brands and organisations that you know and love. You reap the benefits with savings and discounts on fuel, groceries, technology, retail, fashion, and more through our dedicated benefits app.

Location:

Located in the heart of the Springfield precinct, moments from Orion Shopping Centre, the Lagoon, and local cafes - our centre offers the ultimate in convenience. Enjoy easy public transport access and a genuine work-life balance, with work-from-home hybrid options available once you’ve settled into the role.

Celebrate Success:

Wins are worth celebrating. We come together as teams, locations, and departments to celebrate our milestones together.

Flexibility:

If full-time work isn’t what you’re looking for, we offer part time roles with a minimum of 20hrs/wk.

Shape Our Culture:

Help us in shaping our culture and replicate success. Get rewarded for helping us find top talent through our Employee Referral Program.

What we’re looking for:

At Probe CX we practice what we preach. We encourage curiosity and this includes our approach to finding and welcoming new team members. If you too have a curious and solutions-focused mindset, are a natural people person, comfortable with technology, and working in a high-performing and fast-paced environment, we’ll teach you the rest!

Key Requirements:

We ask that you are able to commit to a rotating roster between the hours of 7am - 8pm, are at least 18 years of age and an Australian Citizen. This role also requires you to undergo pre-employment background checks.

More about Probe CX

Probe CX is a global business of over 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self.