Customer Service Officer

Ballina Shire Council; City of Melbourne; On-site; AUD 63,000 - 73,000; Full time

Job summary

A local government authority in Melbourne seeks a customer-focused individual for a frontline role. You will represent the council, maintaining a positive public image and providing quality customer service. Ideal candidates will have a Certificate III or relevant experience and proven customer service skills. This role offers a competitive salary and a supportive, inclusive work culture.

Benefits

Annual salary range up to $63,300 to $72,700

9 day fortnight working arrangement

Fitness Passport membership options

Learning and career development opportunities

Qualifications

• Experience in a face-to-face customer service role, including cash handling.
• Willingness to undergo a criminal history check.

Responsibilities

• Professionally represent Council in customer service.
• Maintain an excellent public image through quality service.

Skills

Customer service skills

Computer literacy

Communication skills

Education

Certificate III in a relevant field

Job description

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

Ballina Shire Council are strongly committed to increasing diversity across the organisation. We encourage anyone to apply for our vacancies regardless of their gender, race religion, sexual orientation or disability status.

ABOUT THE ROLE

Position

We are seeking a positive and customer focused individual to professionally represent Council in this frontline position. The position will work as part of a dedicated and hard working team to serve our community and maintaining an excellent public image through the provision of quality customer service across all functions of Council.

To be successful you will bring

• Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
• Completion of Certificate III in a relevant field and/or extensive relevant work experience in a similar field.
• Proven highly developed customer service skills with experience in a face-to-face customer service role, including cash handling and reconciliations.
• Demonstrated computer literacy with experience in the Microsoft Office suite of products and other corporate software.
• Proven excellent communication skills, both oral and written.
• Willingness to undergo a criminal history check.

The rewards

• An annual salary range of up to $63,300 to $72,700 (plus 12% superannuation) dependent upon skills, experience and qualifications.
• 9 day fortnight working arrangement.
• Fitness Passport membership options.
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
• An absolute focus on our peoples’ safety and well being.
• Learning and career development opportunities.
• Generous Award workplace conditions.

View the Position Description and Information Package by clicking here.

Applications close

11.30pm on Thursday 30 October 2025

Specific enquiries

Krishna Black | Team Leader Customer Service | 02 6686 1430

Howtoapply

Please note: Once you start your online application, you can save and return to it later provided you submit it prior to the closing date. You must use your email address, and not one used previously by another person who has applied for a position with Council.

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