Customer Service Officer

Weploy; City of Melbourne; On-site; AUD 60,000 - 80,000; Part time

Job summary

An innovative recruitment company in Melbourne is seeking candidates for Customer Service and Business Support positions starting in Aug/Sept. This casual assignment requires full-time hours, focusing on customer interaction and administrative tasks. Ideal candidates should have phone-based experience and strong Microsoft Suite skills. The position offers supportive training and great pay at $35.66 per hour.

Benefits

Onsite support & training

Great pay – above award

Career growth – temp to perm opportunity

Qualifications

• 6-12 months of recent call centre or high-volume phone-based experience or admin/data entry experience.
• Must have a car to get to work, as there is no public transport close by.
• Full-time availability (Mon-Fri) required.

Responsibilities

• Helping customers daily by answering calls and emails (approx. 30-50 per day).
• Performing admin and data entry tasks, including invoicing and EOM reporting.
• Achieving key metrics related to handling time, quality, and customer satisfaction.

Skills

Proficiency in Microsoft Suite

Customer centric mindset

Exceptional communication skills

Resilience & can-do attitude

Tools

Excel

CRM systems

Job description

At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia.

Work with an incredibly supportive Australian company. Benefits include:

• Onsite support & training
• Great pay – above award $35.66 per hour + super
• Career growth– temp to perm opportunity for the right person

We are seeking candidates for Customer Service and Business Support positions, starting in Aug/Sept. This is a casual assignment working full-time hours (37.5 hrs each week across Mon-Fri).

Key responsibilities include:

• Helping customers daily – answering calls and emails (approx. 30-50 per day)
• Admin & data entry tasks – including invoicing and EOM reporting
• Achieving key metrics – handling time, quality & customer satisfaction

To be successful in this role, you will need:

• Proficiency in Microsoft Suite – especially Excel
• Full training will be provided, so you can feel confident from day one
• To be part of a supportive & dynamic team – working with like-minded people

What You Need

• Must have a car to get to work as there is no public transport close by
• Full-time availability (Mon-Fri) – visa holders must be eligible for full-time work
• 6-12 months of recent call centre or high-volume phone-based experience or admin/data entry experience
• Proficiency in Microsoft Suite – Excel, Word, Outlook, CRM systems etc.
• Customer centric mindset, caring about providing an A-class customer experience
• Resilience & a can-do attitude in a fast-paced environment
• Exceptional communication skills – both written and verbal
• Professional references from previous employers

Ready to Get Started?

Apply now and kick-start your Weploy journey. One of our dedicated Talent team members will connect with you soon!