Customer Service Officer

Aboriginal Health Council of Western Australia; City of Melbourne; On-site; AUD 82,000; Part time

Job summary

A local council is seeking multiple part-time Customer Service Officers to provide excellent customer service across various channels including phone and live chat. These roles require efficient communication skills and the ability to manage inquiries in a fast-paced environment. The positions are based in Doncaster and offer flexible work hours, with a minimum commitment of 21 hours per week.

Benefits

Flexible work practices

Diversity initiatives

Supportive work environment

Qualifications

• Demonstrated experience in customer service, preferably in a contact centre.
• Excellent verbal and written communication abilities.
• Ability to rapidly learn and manage various information.

Responsibilities

• Provide outstanding customer service through various channels.
• Resolve enquiries at the first point of contact.
• Support a broad range of Council services with courtesy and empathy.

Skills

Customer service focus

Discretion and diplomacy

CRM proficiency

Fast-paced environment adaptability

Excellent communication skills

Full availability from 8.30 am to 5.15 pm

Job description

• 3 x flexible part-time positions - minimum 21 hours per week – fixed term to 13 March 2026
• Band 5 - salary $81,962 + 12% Superannuation (pro-rata)
• Based at Doncaster Civic Centre

About the role

We are seeking multiple Customer Service Officers to join our team. Our Customer Service Officers provide outstanding customer service, supporting Council’s broad range of services across a range of channels including phone, in-person, and live chat. Our team aims to resolve enquiries at the first point of contact with courtesy, empathy, and respect in line with our organisational values and customer charter.

Skills and experience

• A customer-focused professional dedicated to providing excellent customer service with demonstrated ability to use discretion and diplomacy when dealing with customers to deliver a positive customer experience.
• Proficient in using systems to follow processes, with a demonstrated background using a CRM preferable.
• Previous relevant customer service experience, preferably in a multi-channel contact centre environment, working as part of a team and at times autonomously.
• Highly efficient and able to work in a fast-paced role that can be highly demanding at times.
• Capable of rapidly learning and absorbing a large volume of information to support the delivery of a broad range of Council services.
• Excellent verbal and written communication skills with a pleasant manner and demonstrating courtesy, empathy, and respect.
• Have full availability from 8.30 am to 5.15 pm Monday to Friday.

Position Description can be viewed below or is available on the Manningham careers page.

How to Apply

Click APPLY to submit your up-to-date CV and cover letter addressing the key requirements above, including your availability. For a confidential discussion please contact Zoe Richards, Customer Service Team Leader on 9840 9756.

For all other enquiries regarding the recruitment process, please email [e-mail] or visit the Manningham Council careers page.

Applications close on Tuesday 7 October 2025 at 5:00pm

Don’t meet every requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognise that different experiences make for great community outcomes. If your experience doesn’t perfectly align with the selection criteria, but you’re excited about this role and keen to work at Manningham Council, we encourage you to apply now.

Manningham Council recognise the benefits of a diverse workforce for its employees and customers.

To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal or Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.

Manningham Council has a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely.

If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check.