Customer Service Officer

VenuesWest; City Of Karratha; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Superannuation (12% employer)

Salary packaging

PD & Study Leave

Flexible working

Flexible leave

Location-based allowances

Job summary

The WA Country Health Service (WACHS) seeks a clerical team member to support administration in the Emergency Department at Karratha Health Campus. The role operates 24 hours a day, seven days a week, with potential coverage at other Pilbara facilities as required.

This is a Permanent Full Time Appointment within WA Health, offering ongoing employment and opportunities for professional development and flexible work arrangements to support service delivery in remote Western Australia.

Qualifications

• Valid Australian work rights required.
• Pre-employment checks including WWC may apply.
• CV detailing relevant experience and two referees required.

Responsibilities

• Support administration functions of the Emergency Department at Karratha Health Campus.
• Provide clerical support; shifts may be required at other Pilbara facilities.

Job description

Position Profile

As part of the clerical team, supports administration functions of the Emergency Department at Karratha Health Campus and may be requested to undertake shifts at other Pilbara facilities as required. The administration support is required 24 hours a day 7 days a week.

This is a Permanent Full Time Appointment.

Area Profile

The WA Country Health Service (WACHS) is the largest country health system in Australia and one of thebiggest in the world, providing health services to approximately half a million people, including 45,000Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprisesseven regions, with a strong network of public hospitals, health services and health centres located acrossrural and remote Western Australia. Our core business is the provision of quality, accessible health servicesto country WA residents and visitors.

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For Further Job Related Information

We encourage you to contact Nikki Sax on 08 9144 7770.

Applicants are required to provide

• A cover letter outlining your suitability for this position
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au).

Eligibility to Apply

To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.

WA Health is committed to eliminating all formsof discrimination in the provision of our service. Weare committed to the National Principles for Child Safe Organisations.We embrace diversity and strongly encourage applications from Aboriginaland Torres Strait Islander peoples, peoplefrom culturally diverse backgrounds and people with disabilities.
WA Health supports flexible working practices within the context of aquality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

This vacancy is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.
Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.