Customer Service Officer

BlueScope Steel; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading Australian steel manufacturer in Cairns is seeking a Customer Service Officer/Estimator to engage with customers and address technical queries. This full-time role offers ongoing training, health benefits, and competitive remuneration, providing opportunities for career growth in a supportive team environment.

Benefits

Ongoing training

Health & wellbeing benefits

Competitive remuneration package

Profit share program

Qualifications

• Experience or exposure to technical drawings or building estimating is preferred.
• Strong customer focus with effective issue resolution.
• Ability to build constructive and effective relationships.

Responsibilities

• Engage with customers, addressing product queries and providing recommendations.
• Prepare and enter customer orders accurately.
• Support external sales and assist in preparing quotes.

Skills

Technical aptitude

Customer service skills

Problem-solving skills

Attention to detail

Strong computer skills

Tools

SAP

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.

Orrcon Steel is seeking a Customer Service Officer/Estimator to join our team based in Cairns. Orrcon Steel is a manufacturer of steel tube and pipe, as well as a leading Australian steel distributor with nationally recognized brands.

Our Cairns location is a busy retail branch, where you’ll quickly become a valued member of the team due to your product knowledge, expert advice, and knack for finding clever solutions that delight customers while continuing to strengthen and grow our business.

The Opportunity

In this customer-facing opportunity, you will leverage your technical aptitude and customer service skills to build strong partnerships with our valued customers. You will:

• engage with customers face-to-face, via phone, and email, addressing product technical queries and providing key recommendations to ensure quality finished products for our customers
• use your strong problem-solving skills to prepare and enter customer orders accurately
• support the external sales teams and branch by offering insights and assisting in the preparation of quotes and proposals
• collaborate with internal and external stakeholders (operations and warehouse; logistics and supply partners) striving to exceed expectations
• work with your manager and team to identify cost efficiencies and improve the overall customer experience

About You

As a self-motivated, quick thinker, you adapt quickly and can juggle multiple tasks at any given time. You thrive in a busy, supportive team environment. You will bring:

• experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a proactive approach to building constructive and effective relationships
• strong computer/systems skills – we use SAP, and experience with this software would be advantageous
• high attention to detail and the ability to manage multiple tasks simultaneously

What’s in it for you?

• full-time permanent role working Monday to Friday – your weekends are all yours
• ongoing training – learn new skills and grow your career
• health & wellbeing benefits – Employee Assistance Program, Fitness Passport and more
• enjoy a competitive remuneration package including our profit share program (annual bonus)

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team.

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives.