Customer Service Manager – Store Department Leader

Woolworths Ltd.; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Brand benefits

Job summary

Woolworths Group in Australia is seeking a Department Manager to lead an agile team and deliver a high-quality shopping experience for customers. You will manage end-to-end department operations, align with store leadership, and support colleagues to build a strong, inclusive workplace.

The Stores Leadership Pathway provides growth opportunities and a clear path for progression, enabling you to advance toward Store Management or subject-matter leadership as you develop your capabilities and

Qualifications

• Ability to engage and role model ways to delight customers through Everyday ACTs.
• Make safety a top priority for team and customers by ensuring correct processes are followed in store.
• A strong desire to lead department operations providing leadership support to your team on a day to day basis.
• An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge.
• Awareness of your own leadership style and desire to grow into a future leader.
• An appreciation of the value of working across stores to enable a positive entire shopping experience for our customers.
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career.

Responsibilities

• As a Customer Service Manager at Woolworths Supermarkets your customer service, communication and planning skills will help to effectively roster your team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance.

Skills

Customer engagement

Safety leadership

Team leadership

Collaboration

Leadership style

Cross-store coordination

Job description

Woolworths Group in Australia is seeking a Department Manager to lead an agile team and deliver a high-quality shopping experience for customers. You will manage end-to-end department operations, align with store leadership, and support colleagues to build a strong, inclusive workplace.

The Stores Leadership Pathway provides growth opportunities and a clear path for progression, enabling you to advance toward Store Management or subject-matter leadership as you develop your capabilities and