Customer Service Manager - Penrith

Coles; Penrith City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading Australian retailer is seeking a Retail Leader to oversee the customer service department and front store operations. You will be responsible for leading the team, maintaining service standards, and ensuring an engaging shopping experience for customers. The role is full-time and offers various benefits, including discounts and training opportunities.

Benefits

5% discount on purchases

Paid parental leave

Training and development programs

Novated car leases

Employee share plan

Qualifications

• Experience in leading teams and managing customer service operations.
• Ability to maintain excellent service standards.
• Strong focus on team member health, safety, and well-being.

Responsibilities

• Accountable for the customer service department operations.
• Lead, coach, and develop the team to meet sales targets.
• Drive a culture focused on customer obsession.

Skills

Team leadership

Customer service

Sales target achievement

Operational management

Job description

Overview

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.

About the Role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Responsibilities

• Full accountability for the day-to-day running of the customer service department and front of store operations.
• Lead, coach and develop your team to meet sales targets, cost control and rostering requirements.
• Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.
• Drive a one team culture which puts our team members health, safety and wellbeing first.
• Be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always providing an outstanding shopping experience.

Benefits

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Recruitment process and equal opportunity

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the Our Recruitment Process section of our careers site or email [e-mail]

Job ID: 168483

Employment Type: Full time