Customer Service Manager: Leadership Pathway & Flex Hours

Woolworths Ltd.; City Of Melville; On-site; AUD 65,000 - 85,000; Full time

Job summary

Woolworths Group in Australia is seeking a Department Manager to lead a busy department, drive rostering, and develop your team to deliver outstanding customer service. You will play a pivotal role in daily operations and staff development within a dynamic retail environment.

You will work closely with the store leadership team to ensure a safe, compliant, and customer-centric shopping experience, while pursuing your career progression through the Store Leadership Pathway and related development

Qualifications

• Experience in retail or department management
• Strong leadership and team development skills
• Ability to plan and schedule staff rosters
• Commitment to customer service and store standards

Responsibilities

• Roster your team effectively to reduce queue wait time and improve pickup experience.
• Ensure compliance with tobacco inventory and legal requirements.
• Lead your department and support store leadership to deliver great customer service.

Skills

Customer service leadership

Team rostering

Store operations

Safety compliance

People development

Job description

Woolworths Group in Australia is seeking a Department Manager to lead a busy department, drive rostering, and develop your team to deliver outstanding customer service. You will play a pivotal role in daily operations and staff development within a dynamic retail environment.

You will work closely with the store leadership team to ensure a safe, compliant, and customer-centric shopping experience, while pursuing your career progression through the Store Leadership Pathway and related development