Customer Service Manager

Boral; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site gym membership

Career progression opportunities

Mentorship from industry leaders

Boral Employee Assistance Program

Values-based workplace culture

Job summary

Boral Concrete is looking for a Customer Service Centre Lead based at Perth Airport. You will manage a team of 10, oversee order intake, truck scheduling and customer queries, and coordinate daily allocations for WA operations.

You will mentor staff, drive solutions for customer needs, collaborate with production, and foster long-term client relationships while coordinating timely product dispatch.

Qualifications

• Leadership in a call centre environment with a passion for customer service.
• Strong problem solving with a proactive hands-on approach.
• Exceptional communication and emotional intelligence.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Provide ongoing training and mentorship to the Customer Service Centre team.
• Resolve customer queries and drive solutions to meet expectations.
• Partner with production to maximise service.
• Provide product information and build meaningful long-term relationships.
• Assist with capturing orders and coordinating dispatch and timely delivery.

Skills

Leadership

Problem solving

Communication

Prioritisation

Stakeholder management

Job description

Your next opportunity

Every concrete pour starts with a good plan, and you’ll be the one making it happen. Based at Perth Airport, you’ll lead a team of 10 across order intake, truck scheduling and customer queries, while managing daily allocations for our WA operations. It’s a chance to shape both the service we deliver and the culture behind it.

Your day will involve:

• Provide ongoing training and mentorship to the Customer Service Centre team
• Resolve customer queries and drive solutions to meet expectations
• Partner with internal stakeholders including production to maximise service
• Provide product information and help improve customer interactions by building meaningful, long term relationships
• Assist with capturing orders and coordinating the dispatch/timely delivery of our products

What are we looking for?

• Demonstrated leadership attributes within a call centre environment coupled with a passion for customer service
• Strong problem solving skills with a proactive and hands on approach towards work
• Exceptional communication abilities and strong emotional intelligence
• Ability to manage competing priorities and work in a fast paced and changing environment
• Excellent partnering skills and the ability to influence meaningful relationships

What’s on offer?

• Competitive salary package + free on-site gym membership
• Career progression opportunity offering full training and support
• Ongoing mentoring and guidance from industry leaders and subject matter experts
• Access to a variety of support networks including Boral Employee Assistance Program
• Work for a values-based business that shares goals and celebrates individual and team success.
• We are offering a collaborative, fast-paced environment that’s guaranteed to make your day go quickly.
• Work for an Equal Opportunity Employer – At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Optus Stadium, Metronet, High-rises and more.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.