Customer Service Manager

V.D.G. PTY. LTD.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

V.D.G. PTY. LTD. in Sydney, NSW is seeking a Customer Service Manager to lead and optimise client relations and after-sales service. You will develop policies, review programs, and ensure operational efficiency while guiding staff recruitment and development.

You will coach and motivate a team to meet KPIs, liaise with other departments and customers, and drive improvements in service delivery with a strong focus on detail, communication, and problem solving.

Qualifications

• Minimum 3 years experience.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Problem solving skills.
• Intermediate computer skills (Word, Excel, Outlook).
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.

Responsibilities

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI’s.

Skills

Customer service

Attention to detail

Time management

Verbal communication

Written communication

Staff management

Problem solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Driver's license

Experience 3+ years

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Type: Permanent position | Full time position

Job Description

In your role as Customer Service Manager, your responsibilities will include but are not limited to:

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI’s.

The Skills and Expertise:

To be considered for this role, you are required to have:

• Minimum 3 years experience.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Problem solving skills.
• Intermediate computer skills (Word, Excel, Outlook).
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.