Customer Service Manager

at; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading agribusiness firm in Perth, Australia, is seeking a Customer Service Manager for a 12-month contract. Responsibilities include leading the customer service team and ensuring high-quality service. Ideal candidates will have previous order fulfillment experience, strong leadership skills, and a passion for customer service. This role offers a significant opportunity to contribute to the agricultural industry.

Qualifications

• Proven experience in an order fulfillment role.
• Interest in farming and agriculture is beneficial.
• Ability to nurture strong customer relationships.

Responsibilities

• Motivate and lead the customer service team.
• Manage and update process manuals.
• Oversee accurate and timely processing of sales contracts.

Skills

Leadership

Customer service

Problem solving

Advanced MS Excel

Tools

SAP

Job description

Overview

Join a stable, high performing CSO team for Australia’s leading agribusiness. A role with real purpose, supporting our customer base across WA. 12-month contract (with the potential for a permanent position).

At Nutrien Ag Solutions, our purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. For over 150 years, our business has been integral to the Australian agricultural industry. We are committed to providing quality local advice, knowledge and expertise for customers and helping feed Australia’s future. With a national network of more than 700 locations, Nutrien Ag Solutions is one of the largest agribusinesses operating in Australia.

About the Role

We currently have a 12-month contract available for a Customer Service Manager to support our Fertiliser team. Reporting to the Head of Fertiliser - WA, your focus will be on delivering quality customer service to all internal and external customers and stakeholders. You will ensure your key performance indicators are met, providing support to our operational teams whilst ensuring your team always maintains the highest level of customer service.

Responsibilities

• Motivate, train and lead the 6 – 9 customer service team members
• Manage, maintain and update process manuals
• Collaboration on IT projects that directly relate to customer service processes
• IT Support to the operational teams
• Maintain a high level of accuracy across all data entry points
• Accurate and timely processing of sales contracts
• Daily, weekly & monthly reporting
• Customer & stakeholder assistance with accounts enquiries
• Timely invoicing of confirmed dispatches to ensure accurate position at all times
• Liaise with operational teams, for bookings, delays, and product & dispatch discrepancies
• Maintain excellent working relationships with sales, operations and the broader network teams
• Oversee and approve credits & recharges, where applicable
• Request stock adjustments where applicable

About You

• You must demonstrate a passion for customer service, strong leadership skills and problem solving as well as a positive approach and the determination to succeed.
• You will have proven experience in a previous order fulfillment role and ideally have an interest in farming, and/or agriculture.
• You will be a self-motivated person capable of nurturing and sustaining strong customer relationships with the ability to follow through and “get the job done” in a fast-paced environment.
• Advanced skills in MS Office Suite, particularly Excel is essential and your previous experience using SAP will be highly advantageous.

Note: Salary details are not provided in this listing.

Are you a good match? Apply today!

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