Customer Service Engineer

Kyocera Document Solutions; City of Greater Bendigo; On-site; AUD 65,000 - 85,000; Full time

Job summary

A leading document solutions provider in the Bendigo area is seeking a Customer Service Engineer to deliver expert service for printers and MFPs. The ideal candidate possesses strong IT skills, excellent customer service abilities, and is proactive in managing client needs. This role offers a fully maintained company car, discounted health insurance, and substantial leave benefits, among other perks.

Benefits

Fully maintained company car

Discounted Private Health Insurance

18 weeks paid parental leave

Access to the Employee Assistance Program

Qualifications

• Proven organisational and time management skills.
• Valid driver's licence and National Police Check will be required.
• Proactive and adaptable to changing priorities.

Responsibilities

• Perform new equipment and software installations.
• Manage a dedicated territory and provide expert service to clients.
• Conduct client training and respond to customer requests.

Skills

Strong customer service skills

Strong IT and Software experience

Organisational and time management skills

Effective communication

Servicing experience with printers/copiers

Tools

Salesforce

Microsoft Office suite

Job description

Join Kyocera, a global leader in printing and document solutions as our Customer Service Engineer for the Bendigo area. In this role, you'll deliver expert service and maintenance on Kyocera printers, MFP's and MFD's. You'll manage a dedicated territory, providing high-quality service to clients.

Key Responsibilities:

• Perform new Kyocera equipment and software installations in conjunction with the Application Specialist
• Manage a dedicated territory and provide expert service to clients
• Conduct client training
• Respond efficiently and courteously to internal and external customers' requests for assistance with software and hardware applications
• Travel to client sites to resolve technical issues efficiently and professionally
• Promote Kyocera's professional image through excellent customer service, competent service procedures and respectful communication
• Maintain accurate service data and manage spare parts and consumable stock effectively
• Escalate ongoing technical issues to the Product Specialist
• Complete all assigned service calls and documentation accurately and promptly using Salesforce

What We're Looking For:

• Someone who embodies our core philosophies of: ‘possessing a fighting spirit’, ‘always being creative’ and ‘doing the right thing as a human being’
• Strong IT and Software experience required
• Servicing experience in maintaining printers/copiers is desirable, but not mandatory
• Strong customer service skills and ability to communicate effectively
• Proven organisational and time management skills
• Valid driver's licence
• National Police Check will be required
• Skilled in using Microsoft Office suite and service management tools (such as Salesforce)
• Proactive, independent and adaptable to changing priorities

Why Join Us?

• Fully maintained company car
• Be part of a company that makes a difference worldwide through innovative solutions
• Discounted Private Health Insurance
• 18 weeks paid parental leave
• 2 Kyocera leave days for employees achieving 3 years’ service
• Service awards and gift vouchers to celebrate key milestones
• Subsidised professional memberships and further education to advance your career
• Access to the Employee Assistance Program (EAP)

About Us:

Kyocera Document Solutions Australia has been supporting local businesses for more than 30 years. Our portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services. These services enable our customers to optimise and manage their document workflow, reaching new heights of efficiency. Through hard work, we have become a leading document solutions provider dedicated to helping organisations put knowledge to work to drive change.

Kyocera is an Equal Opportunity Employer - we are committed to maintaining a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.