Customer Service Coordinator

Belgravia Leisure; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Professional development opportunities

Supportive team

Job summary

Belgravia Leisure is seeking a friendly Customer Service Coordinator for BK Gymnastics in West Footscray. This part-time role focuses on delivering an exceptional visitor experience, handling class enquiries, billing support and front desk duties.

You will support coaches and the Centre Manager to keep the centre welcoming, well-presented and organized, with a strong emphasis on customer engagement and safety.

Qualifications

• Must have a customer service focus and can-do attitude.
• Experience in administration or sport and recreation fields is an advantage but not essential.
• Enjoy working with children and in a dynamic team environment.

Responsibilities

• Welcome and support all centre visitors and their children.
• Assist Centre Manager with customer engagement and retention programs.
• Answer enquiries promptly and accurately.
• Promote marketing programs and initiatives in collaboration with management.
• Assist with stock control and shop/centre housekeeping.

Skills

Can-do attitude

Customer service

Attention to detail

Administration

Job description

• Be part of something new and exciting


• Opportunity to play a vital role in growing active, healthy, happy children


• Join a great team committed to building a fun environment for children

VIC, BK Gymnastics - West Footscray 3012

This is a great opportunity for passionate and friendly people who enjoy working with children and being a part of a fun and vibrant team.

About BK Gymnastics

BK Gymnastics is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Children each year through physical activity"

BK Gymnastics facilities and programs are tailored to the needs of the communities in which they are located and strive for “Active Kids, Happy Kids”. They will focus particularly on programs for children aged between 1 to 14 years old, but can be expanded to encompass a wide range of other activities, including adult and competitive programs depending on the specific community needs.

The Gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, Gymstar and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics focus on building fundamental gymnastics skills through movement, coordination, balance and most of all fun.

At our BK centres, customers will experience a friendly and warm atmosphere with coaches and staff that will guide and encourage them guiding them through the foundations of our sport but also to be active, resilient and happy children in our communities.

About The Opportunity

BK Gymnastics is looking for an amazing Customer Service Coordinator to join our team part time, to play a large role in ensuring everyone who visits our Centre has an exceptional experience.

The primary purpose of the position is to ensure that from the time customers and their children enter our facility they feel welcome, engaged and support through answering class enquires, billing support, first class welcome as well as supporting our coaches to ensure that the centre is being maintained to a high standard.

You Will Also

• Ensure all members are welcome and supported when in the Centre


• Support the Centre Manager in customer engagement and retention programs


• Ensure all enquiries are being answered in a timely and efficient manner


• Ensure that you are working closely with the Centre Manager in promoting marketing programs and initiatives


• Assisting with stock control and ordering


• Maintaining a high standard of presentation in the Centre


• Reception / Front desk duties


• Ensuring the confidentiality, credibility and safety of all members on site


• Working with the team to ensure that everyone who enters our facilities have a good experience from beginning to end.

WHAT WE ARE LOOKING FOR?

• Must have a ‘can-do' attitude and a customer service focus


• Enjoy working with children


• Strong attention to detail


• Proven history in customer service, administration or sport and recreation fields an advantage but not essential.


• Availability in key after school sport time-slots (3pm to 8pm Monday to Friday and Saturday and Sunday am to 2pm - ** do not need to be available for all times **)


• Opportunity for the right person for daytime hours also.

Benefits Of Working With Us

BK Gymnastics offers a friendly and dynamic working environment, ongoing support and professional development opportunities.

Additional Notes

BK Gymnastics is an Equal Opportunity Employer that respects and values diversity and inclusion. BK Gymnastics welcomes everyone to apply, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation, and physical ability.

BK Gymnastics is a Child Safe Organisation, employment is conditional on satisfactory referee checks, a current Working with Children Checked, National Criminal History check, proof of the right to work in Australia and you will be required to complete level 2 first aid certificate.