Customer Service Consultant | Melbourne

Rentokil Pest Control South Africa; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading pest control service provider is seeking Customer Service Consultants to join their team in Port Melbourne. This full-time role involves providing phone and email support, resolving customer queries, and promoting services. Ideal candidates have experience in customer service, excellent communication skills, and the ability to multitask. Benefits include a strong work-life balance and incentive programs.

Benefits

Strong work-life balance culture

Employee Assistance Program (EAP)

Discounted pest services

Employee referral program

Incentive programs and bonuses

Qualifications

• Experience in customer service or call centre environments is essential.
• Must be based in Port Melbourne.
• Experience in phone sales and inquiry conversion.
• Excellent verbal and electronic communication skills.
• Ability to work calmly under pressure and multitask.
• Proven problem-solving skills.
• Professionalism, reliability, and punctuality.

Responsibilities

• Receive inbound calls and email inquiries from customers.
• Make outbound calls to promote products and services.
• Resolve customer queries quickly and accurately.
• Schedule services for residential customers.
• Convert inquiries into sales opportunities.
• Liaise with colleagues.
• Meet KPI targets.
• Maintain customer records and ensure database compliance.

Skills

Customer service experience

Verbal communication skills

Problem-solving skills

Multitasking ability

Teamwork skills

Job description

We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a permanent full-time or part-time basis. We will provide full training, so if you are looking to start your career in customer service, then look no further!

We require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne.

In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.

The core responsibilities include:

1. Receiving inbound calls and email inquiries from Commercial and Residential customers
2. Proactively making outbound calls to existing customers to promote our products and services
3. Resolving customer queries quickly and accurately
4. Scheduling services for residential customers
5. Converting inquiries into sales opportunities
6. Liaising with colleagues
7. Meeting KPI targets
8. Maintaining customer records and ensuring database compliance

The ideal candidate must possess:

1. Experience in customer service or call centre environments (essential)
2. Must be based in Port Melbourne
3. Experience in phone sales and inquiry conversion
4. Excellent verbal and electronic communication skills
5. Ability to work calmly under pressure and multitask
6. Proven problem-solving skills
7. Teamwork skills to support colleagues
8. Professionalism, reliability, and punctuality
9. Availability to work in-office Monday to Friday

Perks and benefits:

1. Strong work-life balance culture
2. Employee Assistance Program (EAP)
3. Discounted pest services
4. Employee referral program
5. Incentive programs and bonuses

About the company:

At Rentokil Initial, we are a global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet.

We operate across various sectors including washrooms, aged care, office plantscaping, and education, making a positive impact for our customers and communities.

In Australia, our brands include Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee testimonials:

"All of my managers have been encouraging, seeing potential in me." "The teamwork at Rentokil Initial is outstanding." "Our motto is that we are all in this together."
Amanda Haans - Local Service & Sales Manager

"The onboarding and training have been excellent." "There is a strong focus on teamwork, collaboration, support, and communication."
Renay Fagan

"There are many incentives, rewards, and bonuses at Rentokil Initial."
Carly Shreeve

"I am proud to work here and have enjoyed my 11 years with Rentokil Initial."
Sierra Warrington