Customer Service Consultant - JTR Cleveland - Full Time

GPC Asia Pacific; Cleveland; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Huge staff discounts

Employee Assistance program

Supportive team environment

MOVE platform discounts

Job summary

GPC Asia Pacific's JTR, based in Cleveland, Qld, is seeking a bike‑enthusiast to join the sales team on a full‑time basis. The role focuses on phone sales, quotes, and product enquiries, with emphasis on building a loyal customer base and delivering timely quotes.

You will enter orders, manage backorders, grow accounts, and maintain CRM reports. A strong work ethic, honesty, reliability, and willingness to learn are valued; motorbike interest is welcome but not required.

Qualifications

• Experience in phone sales and customer enquiries.
• Ability to enter orders and manage backorders accurately.
• Familiarity with CRM reporting and data entry.
• Strong communication and time-management skills.
• Willingness to learn and work both independently and in a team environment.

Responsibilities

• Assist customers with phone sales enquiries and follow up with quotes, pricing and product enquiries in a timely manner.
• Accurately enter sales and wheel production orders
• Manage customer backorders
• Expanding the customer base and new product sales
• Manage and grow existing accounts
• Update and maintain CRM reporting systems.

Skills

Phone sales

CRM reporting

Microsoft Office

Communication

Teamwork

Independence

Tools

CRM software

MS Office

Job description

Full Time & based in Cleveland, Qld

• Passionate and caring team with a customer‑centric culture
• Part of Genuine Parts Company, the global leader in automotive parts and accessories

An opportunity exists for a bike enthusiast who is keen on sales to join JTR, a wholesale distributor of the world’s best aftermarket motorcycle products, leading a market of constant innovation. JTR is also part of GPC Asia Pacific and will be based at Cleveland, Brisbane.

What can you expect:

• Huge Staff discounts across the GPC Asia Pacific group of Companies including AMX and Repco.
• Employee Assistance program
• Supportive and committed team environment
• Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e‑cards and our employee recognition program, plus so much more!

Duties will include:

• Assist customers with phone sales enquiries and follow up with quotes, pricing and product enquiries in a timely manner
• Accurately enter sales and wheel production orders
• Manage customer backorders
• Expanding the customer base and new product sales
• Manage and grow existing accounts
• Update and maintain CRM reporting systems.

About you:

• An interest in motorbikes is preferred but not necessary
• Previous experience with internal and phone sales
• Honest, reliable, and punctual
• Self‑motivated and hardworking
• Microsoft Office knowledge
• Willingness to learn (on‑the‑job training will be provided)
• Effective communication skills
• Ability to work independently and as part of a team

Thank you for your interest in becoming part of GPC Asia Pacific.

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AMX, JTR and McLeod Accessories (A division of GPC Asia Pacific) is an equal opportunity employer.