Customer Service Consultant

AIA Hong Kong; Council of the City of Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

A leading insurance provider in New South Wales is seeking a Customer Service Consultant to provide exceptional service to customers. You will be their first point of contact, responding to inquiries and offering support. The role involves a hybrid work model with two days of remote work and three days in the office, along with career development opportunities. Applicants should have prior customer service experience and strong communication skills.

Benefits

Training and development

Career mobility opportunities

Additional leave days

Health and Wellbeing initiatives

Qualifications

• Previous experience in a customer-facing role.
• Strong administration skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound customer enquiries via telephone and email.
• Provide clear and accurate information about products and services.
• Ensure customer records are accurate and up to date.
• Proactively gather additional information from customers.

Skills

Customer service orientation

Attention to detail

Communication skills

Problem-solving

Flexibility

Job description

Overview

BE THE DIFFERENCE. Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.

The Opportunity

As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.

Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.

Day to day you will

• Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
• Provide clear and accurate information about our products and services.
• Ensure customer’s records are accurate and up to date.
• Proactively contact customers and Financial Advisors to gather additional information when required.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program.

Allocated shift pattern between: 8:00am – 6pm Monday – Friday.

Successful applications will demonstrate

As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

• Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
• A keen attention to detail and strong administration skills
• Flexibility and adaptability to thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to problem solve and a solution focused approach

Why choose AIA

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.