Customer Service Consultant

DFP Recruitment; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

A leading energy retailer is seeking Customer Service Experts for their Contact Centre in Canberra. This role focuses on delivering exceptional customer experiences through multiple channels. Ideal candidates will have customer service experience, strong communication skills, and the ability to handle inquiries effectively. The position offers full training and opportunities for career growth within the organization.

Benefits

Supportive team environment

Full training provided

Career growth opportunities

Make a genuine difference to the customer experience

Qualifications

• Experience in customer service, preferably in a contact centre.
• Strong verbal and written communication skills.
• Ability to interpret numerical information and perform basic calculations.
• Confident computer skills including customer management systems and Microsoft Office.
• Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
• A customer-first mindset with adaptability.

Responsibilities

• Deliver high-quality customer service through inbound calls and other channels.
• Assist with billing enquiries, payments, and account support.
• Promote energy plans, products, and services accurately.
• Provide feedback to improve customer experience.
• Ensure compliance with regulatory requirements.
• Build relationships with customers and stakeholders.

Skills

Customer service experience

Strong verbal communication

Basic numerical interpretation

Computer skills

Attention to detail

Problem-solving

Customer-first mindset

Tools

Customer management systems

Microsoft Office

Job description

A leading energy retailer is seeking passionate Customer Service Experts to join their local Contact Centre team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of energy plans, products, and services. These roles will be commencing on 24th September and work between the hours of 8am -6pm Monday - Friday.

As part of the Contact Centre team, you’ll manage customer interactions across multiple channels – phone, written, and face-to-face – ensuring every customer receives a seamless, professional, and positive experience.

What you’ll be doing:

• Delivering high-quality customer service through inbound calls and other customer touchpoints.
• Assisting with billing enquiries, payments, and account support.
• Promoting energy plans, products, and services confidently and accurately.
• Providing feedback and suggestions to improve customer experience.
• Ensuring compliance with regulatory and customer service requirements.
• Building and maintaining strong relationships with customers and internal stakeholders.

What we’re looking for:

• Experience in customer service (Contact Centre experience desirable).
• Strong verbal and written communication skills.
• Ability to interpret numerical information and perform basic calculations.
• Confident computer skills, including customer management systems and Microsoft Office.
• Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
• A customer-first mindset with the ability to adapt to changing needs.

What’s on offer:

• A supportive team environment with full training provided.
• The opportunity to work with a market leader in the energy sector.
• Career growth opportunities within a dynamic organisation.
• A role where you can make a genuine difference to the customer experience.

If you’re an enthusiastic communicator who thrives on delivering solutions and creating positive customer experiences, we want to hear from you.

For a further private and confidential discussion please contact Sam on 0385457508 and apply online.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy viahttps://www.dfp.com.au/about-us/policies.Do not submit any sensitive personal information in your resume.