Customer Service Co-Ordinator

Toby's Estate; Council of the City of Sydney; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading coffee company in New South Wales is seeking a full-time Customer Service Coordinator to enhance customer experience. Join a collaborative team, develop relationships with customers, and enjoy a range of employee benefits including extra leave and unlimited coffee. If you're from a customer-centric background, we want to hear from you.

Benefits

Unlimited coffee

5 extra days of leave (Recharge Leave)

Qualifications

• Experience in a customer-centric role such as retail, hospitality, or call center.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Cultivate meaningful relationships with customers.
• Collaborate with training, sales, roasting, and marketing teams.
• Evolve approach based on diverse customer portfolio.

Skills

Interpersonal skills

Attention to detail

Coffee knowledge

Job description

Why join us as a Customer Service Coordinator?

• You’ll join a tight knit team of seven who ‘talk the talk’, your leader is hands on and knows the value of being available and approachable.
• You’ll cultivate meaningful relationships and become the trusted expert to your customers with all things coffee through your open lines of communication.
• You’ll gain wide exposure across the Toby’s business collaborating with our training, sales, roasting, and marketing teams to keep up with the latest products and innovations.
• Your national portfolio will be diverse, you’ll continuously evolve your approach as you switch from big movers to independent cafes.

About you

We’re on the lookout for a Customer Service Coordinator who wants to be part of our mission to 'push the boundaries'. We’re looking for someone who knows the importance of customer experience, someone who can marry their interpersonal skills, attention to detail and coffee knowhow to deliver best. You’ll see value in collaboration, sharing the load when the grind gets heavy!

At Toby’s you get to enjoy all the coffee you can drink, access to 5 extra days of leave through our 'Recharge Leave' offering and you’ll join a unique brand filled with coffee proud people.

This role is full time role based in our Alexandria warehouse office where the coffee roastery magic happens. We’re open to speaking to anyone from a customer centric role, this could be retail, hospitality, or a call centre, whoever you are we want to hear from you!

To learn more about us check out our website: https://www.tobysestate.com.au/