Customer Service Assistant

Bonney Energy; Warrnambool; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Employee benefits

Job summary

Bonney Energy is hiring a Customer Service Assistant to support the Ampol Warrnambool West service station. You will greet customers, handle transactions, keep the site clean, and restock products while upholding safety standards.

The role requires friendly, professional communication and the ability to work flexible shifts, including weekends and public holidays. Join our team to contribute to smooth retail operations and excellent customer experiences.

Qualifications

• Experience in a customer service or retail role.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Flexibility to work a range of shifts, including weekends and public holidays.

Responsibilities

• Greeting and assisting customers in a friendly, professional manner.
• Processing transactions including cash handling, card payments and refunds.
• Maintaining cleanliness and organisation of the retail site.
• Restocking and replenishing products as required.
• Following food safety standards when handling hot/cold food.
• Adhering to company policies, procedures and safety standards.
• Assisting with inventory management and stock control.
• Responding to customer inquiries and addressing concerns or issues.
• Collaborating with the retail team to ensure smooth operations.

Skills

Customer service

Job description

About the role

As a Customer Service Assistant at Bonney Energy, you will be responsible for the efficient and effective operation of the Ampol Warrnambool West service station. In this role, you will be the first point of contact for customers, providing excellent customer service and ensuring a smooth and streamlined experience. The Customer Service Assistant plays a vital role in supporting the overall operations of our retail business.

What you’ll be doing

• Providing exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Accurately processing customer transactions, including cash handling, card payments, and refunds
• Maintaining the cleanliness and organisation of the retail site
• Restocking and replenishing retail products as required
• Use food safety standards when preparing, cooking, displaying and disposing of hot/cold food
• Adhering to all company policies, procedures, and safety standards
• Assisting with inventory management and stock control
• Responding to customer inquiries and addressing any concerns or issues
• Collaborating with the wider retail team to ensure smooth operations

What we’re looking for

• Previous experience in a customer service or retail role, preferably in a similar environment
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Attention to detail and the ability to work accurately and efficiently
• Flexibility to work a range of shifts, including weekends and public holidays
• A positive, friendly, and professional attitude
• Good problem-solving and decision-making skills
• The ability to work well in a team and collaborate with others

What we offer

At Bonney Energy, we are committed to providing a supportive and rewarding work environment for our employees. As a Customer Service Assistant, you will have the opportunity to develop your skills and progress your career within our growing organisation. We offer competitive remuneration, opportunities for training and development, and a range of employee benefits to support your wellbeing and work-life balance.

About us

Bonney Energy is dedicated to providing exceptional customer service. With a strong presence in the Tasmanian market, we are committed to supporting the local community and promoting sustainable business practices. Join our team and be a part of our continued success!