Customer Service and Optical Assistant - Eastgardens

Oscar Wylee; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free prescription glasses every six</n

Family & Friends discounts twice a</n

Knowledge of optical dispensing

Supportive coaching and development

Leadership development with potential

Career opportunities across network

Job summary

Oscar Wylee Eastgardens seeks an experienced Optical Dispenser or retail sales professional for a Casual role at Westfield Eastgardens. You will work with our Optometrists to dispense lenses, style eyewear, and deliver personalised eyewear experiences for customers.

Join a vibrant team with potential progression to an Assistant Manager role based on performance. Prior optical or retail experience is preferred; strong customer service, attention to detail and effective communication are essential.

Qualifications

• 1+ years' experience in optical industry or 2+ years' retail sales experience.
• Experience with store opening/closing responsibilities.
• Strong attention to detail and basic mathematical skills.
• Confident, proactive and clear communication; ability to build relationships.

Responsibilities

• Provide outstanding customer service and personalised eyewear styling advice.
• Dispense lenses and frames based on prescriptions provided by our Optometrists.
• Build genuine, long-term relationships with patients and customers.
• Support day-to-day store operations, including opening and closing procedures.
• Collaborate with your team to deliver excellent customer experiences and achieve store goals.
• Continue developing optical, retail and leadership capabilities.

Skills

Optical dispensing

Retail sales

Customer service

Communication skills

Job description

Customer Service and Optical Assistant - Eastgardens

At Oscar Wylee Eastgardens, optical dispensing brings together fashion, healthcare and exceptional customer service.

We're looking for an experienced Optical Dispenser or retail sales professional to join our Eastgardens team in a Casual role. For someone looking to take the next step in their retail or optical career, there is potential to progress into an Assistant Manager role based on performance and business needs.

You'll work closely with our Optometrists and retail team to provide personalised eyewear styling and eye care support, helping every customer find frames and lenses that suit their prescription, lifestyle and personal style.

What You'll Be Doing

• Provide outstanding customer service and personalised eyewear styling advice
• Dispense lenses and frames based on prescriptions provided by our Optometrists
• Build genuine, long-term relationships with our patients and customers
• Support the day-to-day operation of the store, including opening and closing procedures
• Work collaboratively with your team to deliver a great customer experience and achieve store goals
• Continue developing your optical, retail and leadership capabilities

About You

We're looking for someone who has:

• 1+ years' experience in the optical industry, or 2+ years' retail sales experience
• Previous experience with store opening and closing responsibilities
• Strong attention to detail and basic mathematical skills
• Confident, proactive and clear communication skills
• The ability to build positive relationships with customers and colleagues
• A genuine interest in developing their skills and taking on greater responsibility
• A positive and customer-focused approach

Perks & Career Development

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year
• Develop your knowledge of optical dispensing, eyewear and styling
• Work with a supportive and energetic team with a strong focus on coaching and development
• Build your leadership capability, with potential progression into an Assistant Manager role based on performance and business needs
• Access broader career opportunities across our growing retail network

Our store is located on Level 2 of Westfield Eastgardens, easily accessible from surrounding suburbs including Maroubra, Pagewood and Banksmeadow. The centre offers free three-hour parking and is well serviced by multiple bus routes, making your commute simple and convenient.

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand and Canada, employing more than 1,000 team members worldwide.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We're committed to providing exceptional patient care, affordable products and meaningful career opportunities for our people.

Our Eastgardens store is surrounded by a wide range of retail, dining and entertainment options within Westfield Eastgardens, making it a convenient and vibrant place to work.