Customer Service and Optical Assistant - Broadway

Oscar Wylee Pty Ltd.; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free glasses every 6 months

Family & Friends discounts

Broadway Sydney location

Supportive team

Eyewear styling training

Career progression

Job summary

Oscar Wylee Pty Ltd. is seeking an Optical Assistant to provide exceptional customer service while meeting sales targets at its Broadway Sydney store. You will engage with customers, recommend frames, and deliver styling advice in a fast-paced retail environment.

The role offers opportunities to learn eyewear styling, work with a supportive team, and progress toward management roles in the future. Evening and weekend availability is required.

Qualifications

• Retail experience in fast-paced environments.
• Excellent communication and interpersonal skills.
• Motivated, proactive and customer-focused.
• Flexible to work late evenings and weekends.

Responsibilities

• Engage with customers to identify eyewear needs and deliver high‑quality service.
• Provide expert recommendations and styling advice to help customers find the best frames.
• Maintain a positive, energetic store presence and address customer queries.
• Support team members and contribute to a harmonious work environment.

Skills

Retail experience

Customer service

Communication

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Broadway Sydney store, conveniently located on the ground floor with easy access from nearby suburbs such as Glebe and Chippendale. With frequent bus connections to UTS and the University of Sydney and convenient access to public transport, commuting to and from the store is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Broadway Sydney offers a vibrant shopping and lifestyle destination with a great mix of retail, dining and entertainment across three levels. After your shift, you can explore the centre’s cafés and restaurants, browse the latest stores or catch a movie at HOYTS Broadway for some well-earned downtime.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!