Customer Service Agent (Driver)

Woolworths Group Limited; Hobart; On-site; AUD 32,000 - 37,000; Full time

Benefits offered by this job

Team discounts

Sonder app access

Well-being programs

Generous leave policy

Job summary

Woolworths Ltd. is hiring for a permanent role based in Hobart. The team member will support loading, unloading and delivering groceries to meet schedules, while ensuring zero damage to customers’ property and maintaining safety standards.

A full driver’s licence is required, and pre-employment checks apply. You will join a collaborative team with inclusive culture, access to team discounts, well-being programs, and a progressive leave policy.

Qualifications

• Excellent customer service and a helpful attitude.
• Clear spoken and written communication.
• Strong interpersonal skills and teamwork.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and support to shoppers.
• Handle difficult customer situations calmly and professionally.
• Assist with loading, unloading and delivery of groceries.
• Maintain vehicle cleanliness and safety checks as required.
• Adhere to SH&E policies and pre-shift procedures.

Skills

Customer service

Communication

Interpersonal skills

Independence

Time management

Driver's licence

Job description

Permanent role with immediate startSupportive and inclusive teamAttractive team benefits, stability and career pathwaysAbout the roleThe primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers’ property. Utilisation of ‘sign on glass’ technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy. The customer service agent is to carry out pre-shift inspections of vehicles and ensure vehicles are kept clean internally and externally.As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.What you'll doExceptional customer serviceHave the ability to manage difficult customer situationsWell developed verbal and written communication skillsGood interpersonal skills, be friendly and courteousAbility to work independentlyWell presentedAbility to work in a fast paced environment and be able to juggle a number of prioritiesCurrent Full Driver’s LicenceWhat you'll bringThe right attitude is everything to ensure we go the extra mile and strive to exceed customer expectations.Genuine passion for food & shoppingCustomer first mentalityLove of teamwork and growing with othersFlexible and adaptable to changeWilling to work and reliableWhat you'll experienceOur Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great workTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven workA range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder appA progressive and competitive leave policy that gives you more space for what matters to youEndless possibilities with Woolworths GroupWe're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs Woolworths GroupWe believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.