Customer Service Administrator

Coogee Chemicals; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading chemical manufacturer is seeking an experienced Customer Service Administrator to join their Sales and Marketing team in Kwinana, WA. This permanent full-time role involves managing customer orders, ensuring high service standards, and liaising with multiple internal teams. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and great communication abilities. Competitive salary and wellness incentives are offered.

Benefits

Competitive Salary

Benefits and Perks

Wellness Incentives

Social Events Throughout the Year

Qualifications

• Experience dealing with customers and interdepartmental teams.
• Ability to work independently or within a team environment.
• Strong focus on achieving measurable outcomes.

Responsibilities

• Receive & manage customer orders.
• Ensure customer queries and service levels are maintained to high standards.
• Liaise with transport and production teams for scheduling.
• Close out the sales/invoicing cycle with finance team.

Skills

Customer service skills

Proficiency in Microsoft Office Suite

Self-motivated attitude

Numeric, written, and verbal communication skills

Tools

Oracle ERP

Job description

Overview

Introduction

Why Join Coogee

Founded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals, and transport services to a diverse client base. We are proud of our robust team culture and long-term employment stability, with many team members having been with us for over 20 years. Our supportive work environment and dedication to career development make Coogee an excellent place to advance your future.

About The Role

We’re seeking to employ an experienced Customer Service Administrator to join our Sales and Marketing team in Kwinana, WA on a Permanent Full-Time basis.

Responsibilities

• Receive & manage customer orders
• Ensure customer queries and service levels are maintained to high standards
• Liaise with the Coogee Transport Team to enable deliveries to be scheduled
• Liaise with internal Production Teams to ensure adequate inventories are held in order to meet customer needs
• Liaise with internal Finance Team to close out the sales/invoicing cycle

The Successful Candidate Will Have

• A strong focus on achieving measurable outcomes and delivering results efficiently
• Experience in dealing with customers and interdepartmental teams
• Proficiency in Microsoft Office Suite
• Experience with Finance or ERP systems such as Oracle is preferred; on-site training will be provided to the successful candidate
• A self-motivated attitude with sound numeric, written and verbal communication skills
• The ability to work independently or within a team environment

What We Offer

• Competitive Salary
• Benefits and Perks
• Wellness Incentives
• Social Events Throughout the Year

How To Apply

Click "Apply Now" to submit your resume and a cover letter which outlines how you align with the role as described in this advert.

Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.

Applications are welcome directly from candidates only; recruitment agencies need not apply.

For more about us, visit www.coogee.com.au.