Customer Service Administrator

Elements Recruitment; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading residential builder is seeking a Customer Service Coordinator to act as a point of contact for customers in Sydney. The role involves addressing inquiries, resolving complaints, and enhancing customer service processes. Ideal candidates will have relevant experience, strong organisational skills, and excellent communication abilities. Join a collaborative team offering career growth and an attractive salary package.

Benefits

On-site Parking

Career growth and development opportunities

Collaborative work environment

Qualifications

• Proven experience in a customer service or coordination role, preferably within the industrial sector.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software applications and customer service platforms.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.

Responsibilities

• Serve a point of contact for customers, addressing inquiries and providing timely and accurate information.
• Collaborate with various internal departments to facilitate seamless service delivery and resolve issues.
• Address and resolve customer complaints promptly, ensuring customer satisfaction.
• Identify opportunities for enhancing customer service processes.

Skills

Customer service experience

Organisational skills

Communication skills

Problem-solving skills

Education

Experience in customer service or coordination role

Proficiency in customer service platforms

Job description

Overview

Customer Service Coordinator – Prime Western Sydney Location • Attractive Salary Package

Our client is a leading residential builder in NSW, renowned for delivering high quality homes that cater to a diverse range of lifestyles and budgets. Established 30 years ago, with a commitment to excellence, they have earned multiple industry awards, including prestigious awards from the Master Builders Association. Their extensive portfolio spans single and double-storey homes and custom builds, ensuring a comprehensive offering for prospective homeowners.

Operating across key regions such as Sydney, Newcastle and the central coast, our client provides exceptional customer service and innovative design solutions. Their collaborative approach, combined with a strong reputation for quality, positions them as a leading choice for individuals seeking to build their dream homes.

Key Responsibilities

• Serve a point of contact for customers, addressing inquiries and providing timely and accurate information.
• Collaborate with various internal departments to facilitate seamless service delivery and resolve any issues that may arise.
• Address and resolve customer complaints or concerns promptly, ensuring customer satisfaction.
• Identify opportunities for enhancing customer service processes and contribute to the development of best practices.

The Candidate

The successful applicant will have customer service experience, and display the following attributes:

• Proven experience in a customer service or coordination role, preferably within the industrial sector.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software applications and customer service platforms.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.

Benefits

• On-site Parking
• Be part of a respected company that values innovation
• Collaborative work environment that provides career growth and development.

Please reach out to Senior Consultant Dalia Chamaa for a confidential chat.

Tel: [phone]
Mobile: [phone]
[e-mail]
www.elementsrecruitment.com.au

At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.