Customer Service Administrator

Coogee Chemicals Pty; City Of Kwinana; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading chemicals provider in Kwinana is seeking a Customer Service Administrator for a permanent full-time position. The role involves managing customer orders, ensuring high service levels, and coordinating with internal teams. The ideal candidate is self-motivated, has strong communication skills, and proficiency in Microsoft Office. Join a supportive team with great benefits and opportunities for career development.

Benefits

Wellness Incentives

Social Events Throughout the Year

Qualifications

• Strong focus on achieving measurable outcomes.
• Experience in dealing with customers and internal teams.
• Self-motivated with sound communication skills.

Responsibilities

• Receive and manage customer orders.
• Maintain high standards of customer queries and service levels.
• Coordinate with Transport and Production Teams.
• Close out the sales/invoicing cycle with Finance Team.

Skills

Customer service skills

Team collaboration

Microsoft Office Suite proficiency

Numeric and verbal communication

Tools

Finance/ERP systems (Oracle preferred)

Job description

Founded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals, and transport services to a diverse client base.

We are proud of our robust team culture and long-term employment stability, with many team members having been with us for over 20 years. Our supportive work environment and dedication to career development make Coogee an excellent place to advance your future.

Job Description

About the Role

We’re seeking to employ an experienced Customer Service Administratorto join ourSales and Marketingteamin Kwinana, WAonaPermanent Full-Timebasis.

Key Responsibilities

• Receive & manage customer orders
• Ensure customer queries and service levels are maintained to high standards
• Liaise with the Coogee Transport Team to enable deliveries to be scheduled
• Liaise with internal Production Teams to ensure adequate inventories are held in order to meet customer needs
• Liaise with internal Finance Team to close out the sales/invoicing cycle

The Successful Candidate Will Have

• A strongfocuson achieving measurable outcomes and delivering results efficiently
• Experiencein dealing with customers and interdepartmental teams
• Proficiencyin Microsoft Office Suite
• Experiencewith Finance or ERP systems such as Oracle is preferred; on-site training will be provided to the successful candidate
• A self-motivated attitude with sound numeric, written and verbal communication skills
• The abilityto work independently or within a team environment

What We Offer

• Benefits and Perks
• Wellness Incentives
• Social Events Throughout the Year

How to Apply

Click "Apply Now" to submit your resume and a cover letter which outlines how you align with the role as described in this advert.

Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.

Applications are welcome directly from candidates only; recruitment agencies need not apply.

For more about us, visit www.coogee.com.au.