Customer Service Admin Officer

Metcash; Queensland; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading retail company in Queensland is seeking a Customer Service superstar for a permanent full-time role. You will handle inbound and outbound calls, manage orders, and resolve customer inquiries. Ideal candidates have strong customer service experience, attention to detail, and proficiency with CRM systems. The role offers a supportive work environment and extensive employee benefits including wellbeing programs and gym discounts.

Benefits

Free on-site parking

Wellbeing program

Discounted gym memberships

Employee Assistance Program

Paid parental leave

Qualifications

• Proven experience in customer service, including call centers.
• Strong attention to detail in verbal and written communication.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Handle inbound and outbound customer service calls.
• Process high-volume data entry of orders accurately.
• Investigate and resolve customer queries and claims.

Skills

Customer service experience

Attention to detail

Reliability and punctuality

Proactive mindset

Experience with CRM systems

Proficiency in Excel

Job description

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Join Metcash – Where Local Legends Thrive

About the Role

We’re currently seeking an experienced and enthusiastic Customer Service superstar to join our team in a permanent full-time role. This is a fantastic opportunity to contribute to a dynamic and supportive environment while delivering exceptional service to our valued customers.

What You’ll Be Doing

• Customer Connection: Handle inbound and outbound calls daily, providing friendly, solution-focused support.
• Order Management: Accurately process high-volume data entry of orders with precision and speed.
• Invoicing: Match purchase orders to invoices, ensuring accuracy and timely billing.
• Problem Solving: Investigate and resolve customer queries and claims with diligence and care.
• Stakeholder Support: Collaborate with internal and external stakeholders to ensure timely resolution of issues.

What You’ll Bring

• Proven experience in customer service – from call centers to face-to-face environments.
• Strong attention to detail in both verbal and written communication.
• Reliability, punctuality, and the ability to juggle multiple tasks in a fast-paced setting.
• A proactive mindset with a passion for helping others.
• Experience with CRM systems and strong proficiency in Excel.

Work Schedule

Monday to Friday, 38 hours per week based at our Crestmead site.

One Sunday per month (9am–3pm) worked from our Rocklea site — and in return, you’ll enjoy a Friday off.

We know our people are the secret to our success, and we want you to know we’ve got your back from day one. So, here are some of the ways we’re working to make sure this will be your favorite job you’ve ever had:

• Free on-site parking.
• Our MetHealth wellbeing program is designed to help you enjoy work/life balance and our Employee Assistance Program is completely free.
• WHEREFIT – exclusive access to discounted memberships at over 400 gyms and fitness studios across Australia, including online programs.
• Access to discounts and special offers including health insurance, cars, entertainment, and retail.
• 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners.

A culture built on respect, teamwork, accountability, and support – so you can expect a positive environment and friendly people.

A genuine focus on diversity, equity, and inclusion. We’re proud to have:

• Bronze Employer for LGBTQ Inclusion awarded from AWEI.
• Recognised as 45th in the global Equileap Top 100 for initiatives on gender equity.
• A neutral gender pay gap of under 5% as published by WGEA2022- 2023

Diversity, Equity, and Inclusion