Customer Relationship Coordinator - Casual

Racing and Wagering Western Australia; City Of Stirling; Hybrid; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Hybrid work model

Learning budgets

Job summary

Racing and Wagering Western Australia (RWWA) is seeking a Customer Relationship Coordinator to provide casual support to our Customer Relationships team. In this role, you'll engage directly with customers, helping them understand AML and compliance requirements and contribute to a positive customer experience.

Join a values-driven, people-first workplace with hybrid working arrangements, dedicated learning budgets, and opportunities to grow within WA's racing community.

Qualifications

• Strong communication and relationship-building skills.
• Confidence handling sensitive or challenging conversations.
• Excellent attention to detail and administration skills.
• A customer-focused approach and ability to work within regulatory requirements.

Responsibilities

• Provide casual support to the Customer Relationships team.
• Engage directly with customers and facilitate understanding of AML and Compliance requirements.
• Help customers complete AML and Compliance processes while ensuring regulatory obligations are met.
• Contribute to a positive customer experience within a regulated environment.

Skills

Communication

Relationship-building

Attention to detail

Regulatory compliance

Job description

Customer Relationship Coordinator - Casual

Full-time

About Us

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

As well as controlling thoroughbred, harness and greyhound racing in Western Australia, RWWA operates the TAB which has more than 300 off-course retail outlets, a call centre and online betting services. Our motto is Better Your Bet because increasing profits through Western Australia’s own TAB means better returns for the local racing sector and state-wide communities.

Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We respect one another, are accountable for our goals, connecting with everyone and bringing excellence to achieve great outcomes. We work hard but have fun while we’re doing it.

About the role

We're seeking a Customer Relationship Coordinator to provide casual support to our Customer Relationships team.

In this role, you'll engage directly with customers, helping them understand and complete Anti-Money Laundering (AML) and Compliance requirements. You'll play an important part in supporting a positive customer experience while ensuring our regulatory obligations are met.

About you

• Strong communication and relationship-building skills
• Confidence handling sensitive or challenging conversations
• Excellent attention to detail and administration skills
• A customer-focused approach and ability to work within regulatory requirements

Why join RWWA?

• Flexibility that works for you– hybrid arrangements that combine working from home with the benefits of our modern office.
• Investment in your growth– access to dedicated learning budgets and professional development support.
• A modern, people-first workplace– enjoy state-of-the-art facilities, wellness spaces, free parking, and secure end-of-trip amenities.
• Recognition that matters– competitive remuneration, employee benefits, and reward programs aligned to our RACE values: Respect, Accountability, Connection and Excellence.
• Wellbeing and support– access to mental health initiatives, wellness programs, and a paid Wellness Day.
• Community impact– contribute to safer wagering outcomes and positive community outcomes across WA.

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.