Customer Relations Officer (Casual)

Tablelands Regional Council; Atherton; On-site; AUD 58,000 - 82,000; Part time

Benefits offered by this job

Flexible Working Conditions

Employment Security

Diverse Training Opportunities

Career Progression

Equal Remuneration

Discounted health insurance available

Job summary

Tablelands Regional Council in Atherton, Queensland, is seeking a friendly Customer Relations Officer on a casual basis to join the Customer Relations Department. You will be the first point of contact for internal and external customers, delivering quality service and resolving enquiries at the point of contact where possible.

The role offers a base rate of 50.63 AUD per hour, flexible working conditions, and opportunities for training and development within local government.

Job description

Customer Relations Officer (Casual) Tablelands Regional Council, Atherton, QLD, AU

Our Atherton team is looking for an approachable & solution focused individual to join our Customer Relations Department as a Customer Relations Officer on a Casual basis.

The Customer Relations Officer is responsible for maximising satisfaction of external and internal customers by facilitating customer interaction with Council. This is achieved by providing quality service that meets or exceeds customers’ expectations and fits with the objectives and policies of Council. A key objective is to resolve customer service enquiries and requests at point of contact, without the need for referral wherever possible.

About Tablelands Regional Council (TRC)

TRC is a forward-thinking, progressive, and inclusive organisation, delivering a range of services and programs for our community. We have a highly skilled workforce who provide innovative solutions to problems. We seek and recruit people who are passionate about the region, work well in a team environment, and have the skills and abilities to produce quality outcomes.

The Atherton Tablelands is one of the most exciting places in North Queensland to live and work. Located within a 90-minute drive from Cairns, our enviable lifestyle, vibrant landscapes, untouched rainforests, dramatic mountains, and stunning lakes & waterfalls make the Tablelands region extremely attractive for your new career

Tablelands Regional Council offers:

• Flexible Working Conditions - we encourage a healthy work-life balance.
• Employment Security - we offer long-term employment opportunities.
• Diverse Training Opportunities - we support staff in their roles.
• Career Progression – we provide opportunities to continually grow and build a career in local government.
• Equal Remuneration – we offer equal employment opportunities.

Applications Close 5pm, Sunday 13 September 2026

• Base salary package from $50.63 per hour
• Uniforms & personal protective equipment supplied
• Hearing checks, flu shots & skin checks (subject to availability)
• Discounted health insurance available

We encourage applicants from all backgrounds including First Nations People, people from different cultural backgrounds and people with disabilities.

Position Queries

For more information about the role please contact Tammey Ferraro Acting Supervisor Customer Relations during office hours - 07 4089 2478.

Technical Issues Contact

For application enquiries, please contact Human Resources during office hours - 07 4089 2315.