Customer Operations Manager

Pope Packaging; Adelaide; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading packaging manufacturer in Adelaide is seeking an experienced Customer Operations Manager to lead and oversee the administration team. The ideal candidate will have a strong focus on customer satisfaction, proven leadership skills, and experience in financial documentation management. Join a company committed to workplace safety and employee recognition.

Benefits

Salary + Super + Employee Benefits

Mobile + Laptop

Qualifications

• Results-oriented mindset with ability to work to deadlines.
• Ability to foster long-term key stakeholder and customer relationships.
• Strong attention to detail with great communication skills.

Responsibilities

• Lead and oversee the administration team.
• Supervise and mentor Administration Officers.
• Manage financial documentation for procurement and supplier payments.
• Monitor and manage warehouse stock movements.

Skills

Customer focus

D365 experience

Problem-solving skills

Leadership skills

Communication skills

Job description

Salary + Super + Emp Benefits + Mobile + Laptop

Pope Packaging is a privately owned, family business which was established in SA in 1954 to trade, manufacture and recycle Textile bags. Pope Packaging has diversified and grown to include both plastic and Paper into its production, becoming one of the leading suppliers of bags and sacks Australia wide.

About the Role

Pope Packaging is a Customer focused manufacturing business. Our Wingfield business is seeking an experienced and dedicated Customer Operations Manager. Working closely with internal stakeholders, your primary responsibility will be to lead and oversee the administration team, ensuring efficient operations and optimal support for business functions.

Reporting directly to the General Manager, you will be accountable for implementing and managing administrative processes, actively focusing on continuous improvement, while ensuring compliance with company policies and fostering a collaborative environment.

Responsibilities

• Provide support to the Customer Service team and internal stakeholders
• Supervise and mentor Administration Officers, promoting professional development and team collaboration
• Review and refine administrative processes to enhance accuracy and efficiency in processing invoices and records
• Oversee the management of general, freight, and supplier invoices, ensuring compliance and adherence to financial policies
• Establish and monitor goals for the team, ensuring all department requests are handled with efficiency and attention to detail
• In conjunction with the Warehouse Manager, monitor and manage warehouse stock movements, including incoming shipments
• Manage all aspects of financial documentation for procurement and supplier payments
• Ensure that pricing adjustments align with invoicing after prior consultation with relevant parties
• Drive the creation, maintenance, and updating of Bill of Materials (BOM) and pricing structures
• Oversee the creation and maintenance of customer product specifications, ensuring all information is accurately recorded

About You

• Customer and continuous improvement focused
• D365 experience highly desirable
• Results Orientated mindset with ability to work to deadlines, customer first approach
• Multi-tasker with advanced problem-solving skills
• Ability to work under pressure to deliver on customer satisfaction
• Ability to foster long-term key stakeholder and customer relationships
• Strong leadership skills and proven experience coupled with team development skills
• Good team player, work unsupervised with high work ethic and reliable
• Strong attention to detail with great communication (verbal and written) and organisational skills

Pope Packaging is committed to a high standard of workplace Safety, Health, Welfare, Environment and Quality. Pope Packaging people and customer focused, with a culture of reward and recognition. Join the team today and enjoy the success of tomorrow.

Successful applicants will be required to undergo a pre-employment medical assessment, national police clearance and reference checking.

Candidates are advised that interviewing may commence before closing date and only successful candidates will be notified.

To be considered for this opportunity with Popes, you must have full and unrestricted working rights for Australia. We regret to advise, Sponsorship is not available.

No agencies or third parties please.