Customer Master Data Analyst

Cleanaway; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee shares

Private health discounts

flu shots

Salary packaging

EAP

Discounts on private health insurance

Job summary

Cleanaway is seeking a Customer Master Data Analyst to ensure the integrity of customer master data and centralised account onboarding. You will engage with stakeholders to maintain onboarding practices and work with project teams on system development related to acquisitions and activations.

You will document work processes, conduct credit checks and risk assessments, and liaise with internal and external auditors when requested. This is a hybrid role with 2 days WFH and generous benefits.

Qualifications

• Strong background in customer master data management and governance in a large, complex organisation.
• Experience analysing and maintaining customer data across multiple systems (Salesforce, MDM & JDE).
• Knowledge of customer onboarding practices and credit scoring processes.

Responsibilities

• Ensure integrity of customer master data and centralised account setup.
• Engage stakeholders to maintain customer onboarding practices.
• Support system development projects related to acquisitions and onboarding.
• Train internal teams on customer activations.
• Document processes to educate the business and assist audits.
• Conduct credit checks and assess risks; liaise with auditors as required.

Skills

Customer data governance

Data analysis

Stakeholder engagement

Leadership experience

Tools

Salesforce

MDM

JDE

Job description

• Work with a national team and grow your career
• Hybrid work model, we offer a flex workplace with 2 days WFH

The Opportunity

The Customer Master Data Analyst is accountable for the integrity of customer master data along with the process and outcomes for the company’s centralised customer account set up.

• Engage with stakeholders to ensure customer onboarding practises are maintained
• Work in conjunction with project teams in relation to system development, acquisitions and customer on-boarding
• Facilitate training for customer activations with internal team member
• Document work processes to support and educate the business
• Conduct credit checks and assess risks
• Liaise with relevant stakeholders in regards to outcomes of risk assessments as well as work with internal & external auditors upon request

About you

• Strong background in customer master data management and governance in a large, complex organisation
• Demonstrated experience in maintaining and analysing a large customer in multiple systems (Salesforce, MDM & JDE)
• Strong knowledge of commercial customer on-boarding practises
• Strong knowledge of credit scoring processes
• Proven experience in understanding the integration of data between multiple systems
• Previous experience in a leadership capacity
• Hybrid Flexibility: We know flexibility is important, so we have a hybrid model to suit!
• Awesome Perks: From employee shares to private health discounts, flu shots, and more – we’ve got you covered.
• Supportive and safe work environment
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.Join us on our exciting journey towards a sustainable future.